Customer Service Manager: Lead & Elevate Service

Oldcastle BuildingEnvelope; Wright City (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Industry competitive benefits

PTO and holidays

Potential for annual raises and bonuses

Training and skill development

Job summary

Oldcastle BuildingEnvelope is seeking a Customer Service Manager to lead the customer support team. This role is focused on ensuring customer satisfaction by managing daily operations and resolving escalated issues. Candidates should have over 5 years of customer service experience, including 2 years in a leadership role. OBE offers competitive benefits, including work-life balance and a pay-for-performance culture with opportunities for raises and bonuses. This is a chance to join a leading company with a meaningful impact.

Qualifications

• 5+ years of experience in customer service, ideally with leadership experience.
• Excellent communication and team development abilities.
• Proficient in CRM platforms and support software.

Responsibilities

• Lead the customer support team to ensure exceptional service.
• Handle escalated customer complaints and complex inquiries.
• Monitor KPIs related to customer satisfaction and response times.

Skills

Leadership

Customer service

Communication skills

Data analysis

CRM proficiency

Performance tracking

Job description

Oldcastle BuildingEnvelope is seeking a Customer Service Manager to lead the customer support team. This role is focused on ensuring customer satisfaction by managing daily operations and resolving escalated issues. Candidates should have over 5 years of customer service experience, including 2 years in a leadership role. OBE offers competitive benefits, including work-life balance and a pay-for-performance culture with opportunities for raises and bonuses. This is a chance to join a leading company with a meaningful impact.