Technical Customer Service Specialist - Hybrid (6-Month Contract)

Solstice at Normandy Park; Golden Valley (MN); Hybrid; USD 27,552 - 34,440; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Itlearn360 is seeking a Customer Service Representative in Golden Valley, MN. The role requires managing customer interactions, ensuring satisfaction, and acting as a liaison between customers and internal teams.

The ideal candidate has 1+ year of experience in customer service or account management and a Bachelor’s degree. Proficiency in Microsoft Office and strong communication skills are essential. The position offers hybrid work after training.

Qualifications

• 1+ year of experience in retail, customer service, or account management.
• Proficiency in Microsoft Office.
• Excellent interpersonal and communication skills.

Responsibilities

• Respond to customer inquiries via phone or email within 24 business hours.
• Manage customer complaints and resolution processes.
• Generate testing quotes and produce Mock Nutrition Facts Panels.

Skills

Customer service

Communication

Time management

Interpersonal skills

Education

Bachelor’s degree

Tools

Microsoft Office

Salesforce

LIMS systems

Job description

Itlearn360 is seeking a Customer Service Representative in Golden Valley, MN. The role requires managing customer interactions, ensuring satisfaction, and acting as a liaison between customers and internal teams.

The ideal candidate has 1+ year of experience in customer service or account management and a Bachelor’s degree. Proficiency in Microsoft Office and strong communication skills are essential. The position offers hybrid work after training.