Technical Customer Success Rep (Hybrid)

HireLifeScience; Golden Valley (MN); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Medallion Labs seeks a motivated Technical Customer Service Representative to join our External Customer Service team. You will manage customer inquiries with technical precision and liaise across Sales, Sample Handling, Quality, and Lab Analysts to ensure timely, accurate responses.

The role emphasizes customer satisfaction, data accuracy, and collaboration across departments. After training, a hybrid work schedule is available, with in-office and remote elements as needed.

Qualifications

• 1 year experience in retail, customer service or account management.
• Bachelor's degree; science field preferred but not required.
• Proficiency in Microsoft Office; LIMS exposure preferred.

Responsibilities

• Answer customer inquiries via phone or email within 24 business hours.
• Serve as liaison between customers and internal teams such as Sales, Lab, and Quality.
• Support large customers and key accounts and assist with project execution.
• Handle portal and order questions, troubleshooting, and provide technical responses.
• Generate quotes for testing and prepare Reports and data requests.
• Maintain customer records in Salesforce and update LIMS when needed.

Skills

Time management

Interpersonal skills

Communication skills

Influence

Team player

Lab experience

Education

Bachelor's degree

Tools

Microsoft Office

LIMS exposure

Job description

Medallion Labs seeks a motivated Technical Customer Service Representative to join our External Customer Service team. You will manage customer inquiries with technical precision and liaise across Sales, Sample Handling, Quality, and Lab Analysts to ensure timely, accurate responses.

The role emphasizes customer satisfaction, data accuracy, and collaboration across departments. After training, a hybrid work schedule is available, with in-office and remote elements as needed.