Technical Service Specialist — Hybrid Support & Scheduling

Dahl Consulting; Eagan (MN); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Dahl Consulting in Eagan, MN is seeking a Technical Customer Service Specialist to provide frontline technical support and coordinate service scheduling for a global water and hygiene solutions leader. This role focuses on helping customers with equipment, software, and operational troubleshooting in a fast-paced call center environment.

Ideal candidates have one year of technical support or related experience, strong communication skills, and the ability to troubleshoot equipment and software.

Qualifications

• Associate's or Bachelor's degree required.
• 1+ year in a mechanical/electrical technical support or service center.
• Strong phone-based customer service experience.
• Proficiency with Microsoft 365 applications.
• Excellent verbal and written communication.
• Ability to troubleshoot technical issues and resolve customer concerns quickly.

Responsibilities

• Coordinate customer scheduling through outbound calls and assist with service appointment management.
• Partner with internal departments to triage customer requests, resolve scheduling conflicts, and support service delivery.
• Provide frontline telephone-based technical support through the Technical Service Call Center.
• Answer basic technical questions related to equipment installation, product application, cleaning processes, and sanitation concerns.
• Perform basic programming and chemical calibration activities for automated control systems.
• Develop and maintain working knowledge of pool pumps, filters, circulation systems, and related equipment.
• Provide recommendations for dispensing equipment and dishmachine replacement parts, including part identification and part number guidance.
• Collaborate with Technical Service teams regarding equipment specifications, part number updates, and product changes.
• Learn and utilize proprietary and commercially available software applications to support customers and internal operations.
• Document customer interactions and support activities accurately within company systems.

Skills

Phone-basedCustomerService

Troubleshooting

Microsoft365

Communication

Organization

Education

Associate's or Bachelor's degree

Job description

Dahl Consulting in Eagan, MN is seeking a Technical Customer Service Specialist to provide frontline technical support and coordinate service scheduling for a global water and hygiene solutions leader. This role focuses on helping customers with equipment, software, and operational troubleshooting in a fast-paced call center environment.

Ideal candidates have one year of technical support or related experience, strong communication skills, and the ability to troubleshoot equipment and software.