Hybrid Inside Sales & Customer Service Specialist

REID Lifting Inc [USA]; Roseville (MN); Hybrid; USD 45,000 - 60,000; Full time

Job summary

A leading lifting solutions company in Minnesota is seeking an Inside Sales and Customer Service Representative. In this hybrid role, you will provide exceptional support while assisting with sales activities, ensuring customer satisfaction through accurate product guidance and timely updates. Ideal candidates will have a background in customer service or sales, strong communication skills, and the ability to manage multiple tasks efficiently. Join the team and contribute to our continued growth!

Qualifications

• Previous experience in customer service or inside sales, preferably in a manufacturing or industrial setting.
• Strong communication skills (written and verbal).
• Ability to learn technical product details and provide accurate guidance.
• Self-starter with strong organizational skills and attention to detail.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Provide first-class inside sales support and customer service via phone, email, and CRM.
• Support regional sales efforts and reseller relationships.
• Understand technical aspects of Reid’s product range to advise customers.
• Prepare and follow up on quotes; maintain CRM records.
• Process orders accurately and coordinate timely acknowledgments.

Skills

Customer service experience

Sales support skills

Strong communication skills

Technical product understanding

Proficiency in CRM systems

Organizational skills

Education

2-year or 4-year degree

Tools

Microsoft Office

CRM systems

Job description

A leading lifting solutions company in Minnesota is seeking an Inside Sales and Customer Service Representative. In this hybrid role, you will provide exceptional support while assisting with sales activities, ensuring customer satisfaction through accurate product guidance and timely updates. Ideal candidates will have a background in customer service or sales, strong communication skills, and the ability to manage multiple tasks efficiently. Join the team and contribute to our continued growth!