Technical Customer Service Specialist

Teledyne FLIR; Tracy (CA); On-site; USD 45,000 - 59,000; Full time

Job summary

Teledyne Technologies Incorporated is seeking a detail‑oriented professional to support the commercial order cycle from inquiry to export documentation. The role requires responsive communication, accurate records, and coordination with internal departments to ensure smooth order processing.

Responsibilities include handling quotations, pricing inputs, order entry in MRP/ERP, and collaboration with Sales, Planning, Production, Shipping, and Finance.

Qualifications

• High school diploma or GED required; related degree preferred.
• 1–2 years in customer service, sales support, or order management.
• Strong written and verbal communication with a customer-focused approach.
• Ability to coordinate across multiple departments and manage priorities.
• Proficiency with MS Office; familiarity with MRP/ERP systems.

Responsibilities

• Respond to customer inquiries and provide updates on quotations, orders, delivery schedules, changes, and product availability.
• Prepare quotations and coordinate pricing, lead-time, technical, and commercial inputs.
• Enter and maintain customer orders in the MRP/ERP system with changes and documentation.
• Coordinate with Sales, Planning, Production, Shipping, Finance, and Trade Compliance to resolve issues.
• Support export-controlled orders by collecting documents and preparing export-license information.
• Maintain accurate records for quotations, orders, communications, and export-support docs.
• Support reporting, audits, and process improvements.

Skills

Customer service

Communication

Organization

Multitasking

MS Office

Education

High school diploma or GED

Associate or Bachelor’s degree in Business/Communications/Supply Chain

Tools

MS Office (Outlook, Word, Excel)

MRP/ERP systems

Job description

Teledyne Technologies Incorporated is seeking a detail‑oriented professional to support the commercial order cycle from inquiry to export documentation. The role requires responsive communication, accurate records, and coordination with internal departments to ensure smooth order processing.

Responsibilities include handling quotations, pricing inputs, order entry in MRP/ERP, and collaboration with Sales, Planning, Production, Shipping, and Finance.