Global B2B Customer Service & Orders Specialist

Teledyne LeCroy Korea; Exton (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401(k) plan

Paid time off

Professional development

Wellness programs

Collaborative environment

Job summary

Teledyne Technologies Incorporated in Exton, PA is seeking a Customer Service Representative to process and distribute inbound customer orders accurately and timely. You will manage order confirmations, respond to RFQs, and collaborate with Finance and Trade Compliance where needed.

Strong Excel and SAP/CRM experience are valued, with a focus on error-free data handling. The role offers competitive pay, health benefits, a 401(k) plan with company match, paid time off, and opportunities for

Qualifications

• Minimum 2-years of customer service and order processing experience in a B2B environment.
• Competence in MS Office suite, specifically Excel is required.
• Ability to communicate in an effective and professional manner to both external and internal parties is required attribute.
• SAP experience is desired.
• Experience with CRM software is desired.
• Experience with order fulfilment and packaging is a plus.
• Experience with shipping and logistics is a plus.
• Ability to work well with others.
• Work well under pressure.

Responsibilities

• Process and distribute in-bound customer orders in an accurate and timely manner.
• Provide appropriate order confirmations for the customer.
• Respond to inbound customer RFQs and generate the quotes for repeat customers and lower volume requests.
• Understand and adhere to Company polices concerning contract compliance, approval tiers, and Trade compliance.
• Work closely with the GM and Business Development ensuring all necessary documents are obtained from foreign customers and submitted to Trade Compliance for export approval.
• Take a proactive role to monitor and request status from Trade Compliance
• Update relevant files and data tables in real time.
• Generate weekly order and quote reports, and other reports as requested.
• Coordinate with other areas to ensure customer documents are completed and returned, e.g. new supplier questionnaires.
• Interact with Finance concerning new customer creation, credit approval, and invoicing issues.
• When requested, assist Finance AR to obtain payment status from customers and follow-up.
• As necessary, fulfil a backup role in order fulfillment and packaging, and shipping.
• Maintain both paper and electronic complete customer order records and documents.

Skills

Excel

CRM software

SAP

Order processing

Communication

B2B experience

Tools

CRM systems

MS Office

Job description

Teledyne Technologies Incorporated in Exton, PA is seeking a Customer Service Representative to process and distribute inbound customer orders accurately and timely. You will manage order confirmations, respond to RFQs, and collaborate with Finance and Trade Compliance where needed.

Strong Excel and SAP/CRM experience are valued, with a focus on error-free data handling. The role offers competitive pay, health benefits, a 401(k) plan with company match, paid time off, and opportunities for