B2B Customer Service & Order Specialist

Talentify; Exton (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Paid time off

Professional development

Wellness programs

Job summary

Teledyne Technologies Incorporated in Exton, PA, is seeking a Customer Service Representative to process and distribute inbound orders, provide order confirmations, respond to RFQs, and ensure contract compliance.

You will work with Finance, Trade Compliance, and sales teams to obtain documents for export approval, update records in real time, and generate reports. A 2+ year B2B customer service/order processing background is required.

Qualifications

• Minimum 2 years of customer service and order processing experience in a B2B environment.
• Competence in MS Office suite, specifically Excel is required.
• Ability to communicate in an effective and professional manner to both external and internal parties.
• SAP experience is desired.
• Experience with CRM software is desired.
• Experience with order fulfilment and packaging is a plus.
• Experience with shipping and logistics is a plus.

Responsibilities

• Process and distribute in-bound customer orders in an accurate and timely manner.
• Provide appropriate order confirmations for the customer.
• Respond to inbound customer RFQs and generate quotes for repeat customers and lower volume requests.
• Understand and adhere to Company polices concerning contract compliance, approval tiers, and Trade compliance.
• Work closely with the GM and Business Development ensuring all necessary documents are obtained from foreign customers and submitted to Trade Compliance for export approval.
• Update relevant files and data tables in real time.
• Generate weekly order and quote reports, and other reports as requested.
• Coordinate with other areas to ensure customer documents are completed and returned, e.g. new supplier questionnaires.
• Interact with Finance concerning new customer creation, credit approval, and invoicing issues.
• When requested, assist Finance AR to obtain payment status from customers and follow-up.
• As necessary, fulfil a backup role in order fulfillment and packaging, and shipping.
• Maintain both paper and electronic complete customer order records and documents.

Skills

Customer service

Order processing

Communication

Teamwork

Pressure management

Tools

SAP

CRM software

MS Excel

Job description

Teledyne Technologies Incorporated in Exton, PA, is seeking a Customer Service Representative to process and distribute inbound orders, provide order confirmations, respond to RFQs, and ensure contract compliance.

You will work with Finance, Trade Compliance, and sales teams to obtain documents for export approval, update records in real time, and generate reports. A 2+ year B2B customer service/order processing background is required.