Customer Service Representative

Teledyne; Exton (PA); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Health benefits

401(k) match

Paid time off

Professional development

Wellness programs

Collaborative environment

Résumé du poste

Teledyne in Exton, PA seeks a Customer Service Representative to process and distribute inbound orders and provide confirmations, while handling RFQs and ensuring contract and trade compliance.

You'll collaborate with the GM, Business Development, and Finance to obtain necessary documents and manage credit approvals, invoicing, and exports. Excellent Excel and CRM skills are required, with 2+ years in B2B customer service.

Qualifications

• Minimum 2 years of customer service and order processing in a B2B environment.
• Proficiency with MS Excel and the MS Office suite.
• Ability to communicate professionally with internal and external parties.
• SAP experience and CRM familiarity are a plus.

Responsabilités

• Process and distribute inbound customer orders accurately and timely.
• Provide order confirmations to customers as required.
• Respond to RFQs and generate quotes for repeat and low-volume customers.
• Ensure adherence to contract compliance, approval tiers, and trade controls.
• Coordinate with GM and Business Development to obtain export documents for Trade Compliance.
• Monitor and request status from Trade Compliance as needed.
• Maintain and update customer order records and data tables in real time.
• Generate weekly order and quote reports and other requested reports.
• Collaborate with Finance on customer creation, credit approvals, and invoicing issues.
• Assist AR with payment status from customers and follow-up as necessary.
• Back-up order fulfillment, packaging, and shipping when required.

Connaissances

Customer service

Order processing

MS Office/Excel

Communication

Outils

SAP

CRM

Description du poste

US - Exton, PA

Full time

REQ35052

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Customer Service Representative

What You’ll Do:

• Process and distribute in-bound customer orders in an accurate and timely manner.
• Provide appropriate order confirmations for the customer.
• Respond to inbound customer RFQs and generate the quotes for repeat customers and lower volume requests.
• Understand and adhere to Company polices concerning contract compliance, approval tiers, and Trade compliance.
• Work closely with the GM and Business Development ensuring all necessary documents are obtained from foreign customers and submitted to Trade Compliance for export approval.
• Take a proactive role to monitor and request status from Trade Compliance
• Update relevant files and data tables in real time.
• Generate weekly order and quote reports, and other reports as requested.
• Coordinate with other areas to ensure customer documents are completed and returned, e.g. new supplier questionnaires.
• Interact with Finance concerning new customer creation, credit approval, and invoicing issues.
• When requested, assist Finance AR to obtain payment status from customers and follow-up.
• As necessary, fulfil a backup role in order fulfillment and packaging, and shipping.
• Maintain both paper and electronic complete customer order records and documents.

What You Need:

• Minimum 2-years of customer service and order processing experience in a B2B environment
• Competence in MS Office suite, specifically Excel is required.
• Ability to communicate in an effective and professional manner to both external and internal parties is required attribute.
• SAP experience is desired.
• Experience with CRM software is desired.
• Experience with order fulfilment and packaging is a plus.
• Experience with shipping and logistics is a plus.
• Ability to work well with others.
• Work well under pressure.

What we offer

• Competitive pay and comprehensive health benefits
• 401(k) with company match and retirement plans
• Paid time off and flexible work arrangements
• Professional development and training opportunities
• Employee wellness programs and assistance resources
• A collaborative environment working on mission-critical technology

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent on background checks and compliance with applicable regulations.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

#qioptiq

You may not realize it, but Teledyne enables many of the products and services you use every day .

Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.