Customer Service Representative

Teledyne FLIR; Tracy (CA); On-site; USD 45,000 - 59,000; Full time

Job summary

Teledyne Technologies Incorporated is seeking a detail‑oriented professional to support the commercial order cycle from inquiry to export documentation. The role requires responsive communication, accurate records, and coordination with internal departments to ensure smooth order processing.

Responsibilities include handling quotations, pricing inputs, order entry in MRP/ERP, and collaboration with Sales, Planning, Production, Shipping, and Finance.

Qualifications

• High school diploma or GED required; related degree preferred.
• 1–2 years in customer service, sales support, or order management.
• Strong written and verbal communication with a customer-focused approach.
• Ability to coordinate across multiple departments and manage priorities.
• Proficiency with MS Office; familiarity with MRP/ERP systems.

Responsibilities

• Respond to customer inquiries and provide updates on quotations, orders, delivery schedules, changes, and product availability.
• Prepare quotations and coordinate pricing, lead-time, technical, and commercial inputs.
• Enter and maintain customer orders in the MRP/ERP system with changes and documentation.
• Coordinate with Sales, Planning, Production, Shipping, Finance, and Trade Compliance to resolve issues.
• Support export-controlled orders by collecting documents and preparing export-license information.
• Maintain accurate records for quotations, orders, communications, and export-support docs.
• Support reporting, audits, and process improvements.

Skills

Customer service

Communication

Organization

Multitasking

MS Office

Education

High school diploma or GED

Associate or Bachelor’s degree in Business/Communications/Supply Chain

Tools

MS Office (Outlook, Word, Excel)

MRP/ERP systems

Job description

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Serves as a primary customer contact and supports the commercial order cycle from inquiry and quotation through order entry, delivery follow-up, and export documentation. The role requires responsive communication, accurate records, and effective coordination with internal departments.

Key Responsibilities

• Respond to customer inquiries and provide clear updates on quotations, orders, delivery schedules, changes, and product availability.
• Prepare quotations and coordinate required pricing, lead-time, technical, and commercial inputs.
• Review, enter, and maintain customer orders in the MRP/ERP system, including approved changes and supporting documentation.
• Coordinate with Sales, Planning, Production, Shipping, Finance, and Trade Compliance to resolve order, scheduling, shipment, invoicing, and documentation issues.
• Support export-controlled orders by collecting required customer documents and preparing information for export-license requests in accordance with company procedures.
• Maintain accurate and organized records for quotations, orders, customer communications, and export-support documentation.
• Support reporting, audits, process improvements, and other department needs as assigned.

Critical Requirements

• High school diploma or GED required; associate or bachelor’s degree in Business, Communications, Supply Chain, or a related field preferred.
• At least 1-2 years of customer service, sales support, order management, or related administrative experience.
• Strong written and verbal communication skills with a professional, customer-focused approach.
• Excellent organization, follow-through, accuracy, and attention to detail.
• Ability to manage multiple priorities and coordinate effectively across departments.
• Proficiency with Microsoft Office, particularly Outlook, Word, and Excel.
• Ability to learn and use MRP/ERP and other business systems.
• Ability to review purchase orders, pricing, specifications, and customer requirements.
• U.S. Person required Must be at least 21 years old Able to pass the ATF background check

Desired Qualifications

• Experience in manufacturing, aerospace, defense, or another regulated environment.
• Experience with quotation preparation, sales order entry, document control, or export-support documentation.
• Working knowledge of Excel filters, formulas, and pivot tables.
• Experience handling confidential customer, pricing, order, or compliance information.

Work Expectations

• Ability to work collaboratively in an office and manufacturing-support environment.
• Ability to work additional hours when required by business needs.
• Must protect confidential and commercially sensitive information.
• In our efforts to maintain a safe and drug-free workplace, Teledyne RISI requires that candidates complete a satisfactory background check and pass a drug screen prior to employment.
• Due to the type of work at the facility and certain access restrictions, successful applicants must be a "US Person" (US Citizens, US Nationals, lawful permanent residents, asylees or refugees).

Salary Range

Salary Range: $44,500.00-$59,300.000 The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Equal Opportunity Employer

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

You may not realize it, but Teledyne enables many of the products and services you use every day. Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.