Technical Customer Service Specialist

Ingersoll-Rand; Quincy (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Job summary

Ingersoll Rand is seeking a Customer Service Technician in Quincy, IL to enhance customer experiences through effective communication and coordination. The role includes quoting, order entry, and daily interactions with customers and internal departments.

This position requires a Bachelor's degree in Business or Marketing, with a strong emphasis on customer service skills and SAP knowledge. We offer a comprehensive benefits package including health care, a 401(k) plan, and more.

Qualifications

• 1+ year experience using Microsoft Office suite including Word, Excel, and PowerPoint.
• Some mechanical aptitude and knowledge of products.

Responsibilities

• Provide first-class customer service & support by e-mail and phone.
• Handle multiple tasks efficiently and professionally.
• Coordinate with internal resources to resolve issues.

Skills

Customer service experience

Analytical skills

Communication skills

Education

Bachelor’s Degree in Business or Marketing

Tools

SAP

Microsoft Office suite

Job description

Ingersoll Rand is seeking a Customer Service Technician in Quincy, IL to enhance customer experiences through effective communication and coordination. The role includes quoting, order entry, and daily interactions with customers and internal departments.

This position requires a Bachelor's degree in Business or Marketing, with a strong emphasis on customer service skills and SAP knowledge. We offer a comprehensive benefits package including health care, a 401(k) plan, and more.