Entry-Level Customer Experience Specialist

Ingersoll Rand; Camp Point (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Ingersoll Rand is seeking a Customer Experience Associate based in Quincy, IL (or related locations). This entry-level role supports customer transactions, order processing, and communication activities while learning processes and product knowledge to ensure accuracy and responsiveness.

The ideal candidate is customer-focused and detail-oriented, with HS diploma and MS Office proficiency; a Bachelor's degree is preferred.

Qualifications

• HS Diploma or GED required; college degree preferred.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).
• Strong written and verbal communication; customer-focused approach.

Responsibilities

• Assist with quotations, order entry, and delivery coordination under guidance.
• Respond to basic customer inquiries and provide order updates.
• Escalate issues to appropriate team members for resolution.
• Collaborate with internal teams to support order processing and customer requests.
• Maintain accurate data entry and documentation in SAP and other systems.

Skills

Customer service mindset

Communication skills

Team collaboration

Education

HS Diploma or GED

Bachelor's degree preferred

Tools

SAP

Microsoft Office

Job description

Ingersoll Rand is seeking a Customer Experience Associate based in Quincy, IL (or related locations). This entry-level role supports customer transactions, order processing, and communication activities while learning processes and product knowledge to ensure accuracy and responsiveness.

The ideal candidate is customer-focused and detail-oriented, with HS diploma and MS Office proficiency; a Bachelor's degree is preferred.