Technical Customer Support Specialist

Ingersoll Rand; Brookville (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and prescription plans

Dental and vision coverage

Life insurance

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand in Connersville, IN is seeking a Customer Service Technician to join a cross-functional team focused on quotes, order entry, and delivery scheduling. The role requires clear communication with internal departments and customers to ensure accurate information flow.

You will monitor orders, respond to inquiries, work with SAP/ERP data, and support shipping, engineering, and sales teams. A high school diploma and 3+ years in customer service are required, with proficiency in MS

Qualifications

• High School diploma or GED required.
• 3+ years of experience with product and/or customer service.
• 1+ years of experience using Microsoft Word, Excel, and Power Point.

Responsibilities

• Run reports to monitor and correct on line orders to ensure accurate data.
• Communicate with customers via email, Sales Force or telephone regarding open orders, technical information and support in understanding the product.
• Work with Shipping, Engineering, Operations, Quality, Product Management, Distributor Development and other departments to ensure effective communication.
• Source information via SAP, lead-time sheets and purchasing tracking log and analyze data to understand trends and communicate the best available information to the customer.
• Coordinate with Scheduling to relay requests or changes in the order book.
• Create and understand the credit and debit process for returns, damaged freight, pricing and various other issues; create quotes for units, parts and repair opportunities.
• Create freight claims for damaged or lost shipments.
• Support the Sales team with ship dates, sales opportunities and other pertinent information.

Skills

Customer service

Microsoft Word

Microsoft Excel

PowerPoint

Communication skills

Education

High School diploma or GED

Bachelor's Degree (preferred)

Tools

SAP

Salesforce

Job description

Ingersoll Rand in Connersville, IN is seeking a Customer Service Technician to join a cross-functional team focused on quotes, order entry, and delivery scheduling. The role requires clear communication with internal departments and customers to ensure accurate information flow.

You will monitor orders, respond to inquiries, work with SAP/ERP data, and support shipping, engineering, and sales teams. A high school diploma and 3+ years in customer service are required, with proficiency in MS