Technical Customer Service & Order Specialist

NATOLI ENGINEERING CO INC; Missouri; On-site; USD 36,000 - 48,000; Full time

Job summary

NATOLI ENGINEERING CO INC. is seeking a Customer Service Representative in Missouri to listen to customers’ needs, provide product information, and process orders.

You will maintain professional relationships with domestic accounts and coordinate with sales reps, distributors, and the production manager on order updates. Responsibilities include handling quotes and purchase orders, entering details, researching solutions, and guiding customers to the right team.

Qualifications

• Bachelor's degree preferred, or combination of education and experience.
• 2+ years’ experience in engineering or manufacturing environment.
• Strong computer skills with MS Office.
• Excellent communication with customers, sales reps, distributors and team members.
• Able to sit at a desk and use a computer 8+ hours daily; able to lift 1–10 pounds.
• Detail oriented and well organized.

Responsibilities

• Develop a professional relationship with domestic customer accounts.
• Communicate with customers, sales representatives, distributors and production manager on order updates.
• Process quotations, purchase orders and other related information for order entry.
• Prepare and enter technical drawings, recommend products and services to customers.
• Analyze customers’ needs and collaborate with management to grow customer accounts.

Skills

MS Office

Customer service

Communication

Detail-oriented

Engineering/manufacturing exposure

Team collaboration

Education

Bachelor's degree preferred

Job description

NATOLI ENGINEERING CO INC. is seeking a Customer Service Representative in Missouri to listen to customers’ needs, provide product information, and process orders.

You will maintain professional relationships with domestic accounts and coordinate with sales reps, distributors, and the production manager on order updates. Responsibilities include handling quotes and purchase orders, entering details, researching solutions, and guiding customers to the right team.