Technical Customer Advocate for Industrial Motor Solutions

Accelera; Elgin (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Accelera is seeking a Customer Service Specialist to manage order processing, quotes, and returns while addressing technical product questions. You will collaborate with engineering, logistics, and sales to ensure orders are fulfilled accurately and on schedule.

You will analyze technical performance data to help clients choose the right motor solutions and maintain strong, proactive communication to build long-term customer loyalty. A manufacturing background is preferred.

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• Three years of inside sales or customer support experience in a manufacturing or industrial setting.
• Strong knowledge of mechanical power transmission, drives, or industrial motors preferred.
• Ability to interpret complex product specifications and technical manuals.
• Excellent verbal and written communication skills.
• Experience using CRM software and Microsoft Office.

Responsibilities

• Process customer requests accurately and timely, including quotes, returns, back orders, and new sales orders.
• Inform clients about pricing, delivery timelines, order status, and product availability.
• Assist customers in selecting motor solutions by analyzing technical data and docs for best fit.
• Collaborate with engineering, logistics, and sales to streamline order completion and address concerns.
• Maintain proactive, responsive communication to foster long-term client loyalty.
• Process warranty claims and returns per company guidelines and document interactions in CRM.
• Develop deep product knowledge across lines and available solutions.
• Reach out to customers to promote new offers and product additions to grow accounts.
• Engage with prospects and existing clients to secure repeat business and new orders.

Skills

Inside sales

Customer support

CRM software

Microsoft Office

Verbal and written communication

Self-management

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Microsoft Office

Job description

Accelera is seeking a Customer Service Specialist to manage order processing, quotes, and returns while addressing technical product questions. You will collaborate with engineering, logistics, and sales to ensure orders are fulfilled accurately and on schedule.

You will analyze technical performance data to help clients choose the right motor solutions and maintain strong, proactive communication to build long-term customer loyalty. A manufacturing background is preferred.