Customer Service Specialist

Torrey Holistics; Elgin (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Torrey Holistics is seeking a Customer Service Specialist to deliver exceptional service by processing orders, quoting, and answering product questions. You will coordinate with sales, logistics, and engineering to ensure timely fulfillment and accurate information for customers.

You will build relationships, support returns, and drive repeat sales through proactive follow-up while maintaining CRM records and product knowledge across motors, drives, and power transmission products.

Qualifications

• High School degree or equivalent required.
• BA/BS preferred; technical or vocational training a plus.
• 3+ years of customer service or inside sales in an industrial or manufacturing environment.
• Strong understanding of industrial electric motors, drives, or mechanical power transmission products preferred.
• Strong technical aptitude with ability to interpret product specifications and documentation.
• Excellent verbal and written communication and customer service skills.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Process customer orders, quotations, back orders, and RMAs accurately and efficiently.
• Provide customers with product availability, order status, pricing, and delivery information.
• Assist customers in selecting motors and related products by interpreting specs and data.
• Coordinate with sales, logistics, and engineering to ensure timely order fulfillment and issue resolution.
• Build and maintain strong customer relationships through responsive service and follow-up.
• Support warranty claims and returns per company policies.
• Maintain accurate customer records in the CRM system.
• Develop strong product knowledge of Elektrim's offerings and industry solutions.
• Increase account penetration by calling on existing customers with promos.
• Engage prospects and customers to close conversations and generate repeat sales.

Skills

Customer Service

Inside Sales

Outside Sales

Measuring & Quoting

CRM systems

Microsoft Office

Education

High School diploma or equivalent

BA/BS preferred – technical or vocational training a plus

Tools

Microsoft Office

CRM systems

Job description

**Customer Service Specialist****Position Summary**The Customer Service Representative role is responsible for delivering exceptional customer service by processing orders, preparing quotations, answering product and technical inquiries, and coordinating with internal teams to ensure timely and accurate order fulfillment.**Strong understanding of industrial electric motors, drives, or mechanical power transmission products is preferred.****Essential Duties and Responsibilities**Process customer orders, quotations, back orders, and return authorizations (RMAs) accurately and efficiently.Provide customers with product availability, order status, pricing, and delivery information.Assist customers in selecting the appropriate motors and related products by interpreting specifications, performance data, technical documentation and asking qualifying questions.Coordinate with sales, logistics, and engineering teams to ensure timely order fulfillment and resolve customer issues.Build and maintain strong customer relationships through responsive service and proactive follow-up.Support warranty claims and returns in accordance with company policies.Maintain accurate customer records and communication within the CRM system.Develop and maintain exceptional understanding of Elektrim's products, applications, and industry solutions.Increase account penetration by calling on existing customers to introduce new products and promotions.Engage prospects and customers into closing conversations to generate new and repeat sales.Perform other duties as assigned.**Qualifications and Skills**High School degree or equivalent required.BA/BS preferred - Technical or vocational school training a plus.3+ years of customer service or inside sales experience in an industrial or manufacturing environment.Strong understanding of industrial electric motors, drives, or mechanical power transmission products is preferred.Strong technical aptitude with the ability to interpret product specifications and technical documentation.Excellent verbal and written communication and customer service skills.Proficiency with Microsoft Office and CRM systems.Strong organizational, time management, attention to detail and ability to work independently.You should be proficient in:Customer ServiceMeasuring and QuotingOutside SalesInside Sales