Customer Service Specialist

Accelera; Elgin (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Accelera is seeking a Customer Service Specialist to manage order processing, quotes, and returns while addressing technical product questions. You will collaborate with engineering, logistics, and sales to ensure orders are fulfilled accurately and on schedule.

You will analyze technical performance data to help clients choose the right motor solutions and maintain strong, proactive communication to build long-term customer loyalty. A manufacturing background is preferred.

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• Three years of inside sales or customer support experience in a manufacturing or industrial setting.
• Strong knowledge of mechanical power transmission, drives, or industrial motors preferred.
• Ability to interpret complex product specifications and technical manuals.
• Excellent verbal and written communication skills.
• Experience using CRM software and Microsoft Office.

Responsibilities

• Process customer requests accurately and timely, including quotes, returns, back orders, and new sales orders.
• Inform clients about pricing, delivery timelines, order status, and product availability.
• Assist customers in selecting motor solutions by analyzing technical data and docs for best fit.
• Collaborate with engineering, logistics, and sales to streamline order completion and address concerns.
• Maintain proactive, responsive communication to foster long-term client loyalty.
• Process warranty claims and returns per company guidelines and document interactions in CRM.
• Develop deep product knowledge across lines and available solutions.
• Reach out to customers to promote new offers and product additions to grow accounts.
• Engage with prospects and existing clients to secure repeat business and new orders.

Skills

Inside sales

Customer support

CRM software

Microsoft Office

Verbal and written communication

Self-management

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Microsoft Office

Job description

As a Customer Service Specialist, you will play a vital role in providing high-quality support by managing order processing, generating quotes, addressing technical product questions, and collaborating across departments to guarantee that orders are fulfilled precisely and on schedule. Candidates who possess a solid grasp of mechanical power transmission components, drives, or industrial electric motors are highly encouraged to apply.

Key Responsibilities

• Manage the accurate and timely processing of customer requests, including quotes, returns, back orders, and new sales orders.
• Communicate essential details to clients regarding current pricing, delivery timelines, order status, and product availability.
• Help clients identify the right motor solutions by analyzing technical performance data and documentation to ensure the best product fit.
• Collaborate closely with engineering, logistics, and sales departments to streamline order completion and address any client concerns.
• Foster long-term client loyalty by delivering prompt service and maintaining consistent, proactive communication.
• Oversee the processing of warranty claims and product returns while adhering to established organizational guidelines.
• Ensure all client interactions and account details are documented accurately within the CRM database.
• Cultivate a deep technical knowledge of company product lines, industry-specific applications, and available solutions.
• Drive account growth by reaching out to current clients to showcase new promotional offers and product additions.
• Facilitate sales growth by actively engaging with prospects and existing clients to secure repeat business and new orders.
• Complete additional tasks and responsibilities as requested by management.

Required Qualifications and Skills

• Completion of a High School diploma or an equivalent educational background.
• A Bachelor’s degree is preferred, with additional consideration given to those with vocational or technical training.
• A minimum of three years of professional experience in inside sales or customer support within a manufacturing or industrial setting.
• A strong foundational knowledge of mechanical power transmission, drives, or industrial electric motors is preferred.
• Demonstrate technical proficiency by effectively interpreting complex product specifications and technical manuals.
• Maintain high standards for verbal and written communication to provide superior client support.
• Demonstrated competency using CRM software and the Microsoft Office suite.
• Showcase strong self-management, attention to detail, and the ability to work effectively without constant supervision.