Technical CSM for IoT Deployments and Adoption

Embrace Software Inc.; Austin (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401(k) contributions

Remote work option

Career development

Salary commensurate with experience

Job summary

Embrace Software Inc. in Austin, TX is seeking an Associate Customer Success Manager to join the Support & Customer Success team.

You will be the primary post-sale contact for a portfolio of enterprise and mid-market accounts—ensuring deployments go smoothly, customers adopt the platform effectively, and the business retains and grows its relationships overtime. This role combines technical problem-solving with strategic account ownership, including hardware/configuration, onboarding, quarterly

Qualifications

• 2-3 years of experience in a post-sale, implementation, or technical customer-facing role at a B2B SaaS or IoT company.
• Demonstrated comfort with technical systems—you can work through a configuration problem, understand hardware and software interactions, and communicate technical concepts clearly to non-technical audiences.
• Track record of owning customer relationships and success metrics such as NRR, retention, or time-to-value.
• Confident running structured conversations with senior stakeholders, including QBRs and executive business reviews.
• Experience coordinating with Support or Engineering on time-sensitive issues, with a strong sense of when to elevate and when to resolve.
• Clear, organized communicator with a bias toward documentation and structured follow-through.

Responsibilities

• Technical Delivery & Implementation: manage hardware configuration, deployment validation, and device readiness; coordinate with Solutions Engineering and Operations.
• Serve as the technical point of contact for product behavior questions, integration issues, and configuration requirements.
• Triage and track support requests; collaborate with Support to resolve and address patterns.
• Participate in onboarding to ensure deployments meet requirements and users are set up for success.
• Customer Success & Account Management: own post-sale relationships for accounts, run quarterly business reviews, renewals and expansion planning.
• Deliver product training and enablement for new users and existing teams to drive adoption of CALM and LifeSafety lines.
• Maintain account records, health scores, and pipeline data in CRM; act as voice of the customer to Product/Engineering.

Skills

Post-sale role

Technical delivery

Customer relationships

Executive communication

CRM familiarity

Tools

Salesforce

Confluence

Jira

Excel

Job description

Embrace Software Inc. in Austin, TX is seeking an Associate Customer Success Manager to join the Support & Customer Success team.

You will be the primary post-sale contact for a portfolio of enterprise and mid-market accounts—ensuring deployments go smoothly, customers adopt the platform effectively, and the business retains and grows its relationships overtime. This role combines technical problem-solving with strategic account ownership, including hardware/configuration, onboarding, quarterly