Enterprise CSM: Drive Adoption, Value & Retention (Austin)

Quest Software Canada Inc; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Annual bonuses

Comprehensive benefits

Flexible work options

Career development & mentorship

Job summary

Quest Software Canada Inc in Austin, TX is seeking an Enterprise Customer Success Manager to drive adoption and value realization across a portfolio of strategic customers. You will lead deployment, adoption, and renewal efforts, ensuring measurable value and high satisfaction.

In this on-site role, you will build strategic success plans, coordinate with Sales, Support, and Product teams, and manage executive relationships to drive retention and growth.

Qualifications

• 3+ years in customer success managing enterprise accounts.
• Experience with platform management and security solutions.
• Strong ability to communicate with senior executives.
• Proven track record of driving value and reducing churn.
• Located in Austin, TX.

Responsibilities

• Manages named accounts and drives adoption over the customer lifecycle.
• Builds and maintains strategic Success Plans aligned with value milestones.
• Partners with customers to develop joint plans for success.
• Monitors analytics and KPIs to reinforce value and identify improvements.
• Leads Executive Business Reviews and demonstrates impact and growth opportunities.
• Supports cross-functional collaboration to ensure alignment.
• Escalation point for high-impact issues and quick resolutions.
• Contributes to scalable programs to improve efficiency.

Skills

Customer success

Account management

Relationship building

Communication

Change management

Executive relations

Renewals upsell

Strategic planning

Tools

Salesforce

Gainsight

Totango

Job description

Quest Software Canada Inc in Austin, TX is seeking an Enterprise Customer Success Manager to drive adoption and value realization across a portfolio of strategic customers. You will lead deployment, adoption, and renewal efforts, ensuring measurable value and high satisfaction.

In this on-site role, you will build strategic success plans, coordinate with Sales, Support, and Product teams, and manage executive relationships to drive retention and growth.