Strategic CSM for Industrial IT/OT Solutions

InflexionPoint; Hudson (MA); Sur place; USD 120 000 - 140 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) with employer match

Paid time off (PTO)

Résumé du poste

InflexionPoint, LLC is seeking a Customer Success Manager to own relationships for managed services accounts, ensure service commitments, and drive renewals. The role coordinates technical support, conducts regular reviews, and aligns customers with long-term value while reporting to the Manager of Customer Support.

This is a salaried exempt position with growth opportunities. The ideal candidate has 5+ years in customer success or related fields, strong communication skills, and familiarity

Qualifications

• 5+ years of experience in customer success, account management, or technical service delivery within industrial, manufacturing, or enterprise IT/OT environments.
• Working knowledge of networking, industrial control systems, virtualization, server platforms, and enterprise infrastructure.
• Experience managing contract renewals, managed services agreements, or software maintenance agreements is strongly preferred.

Responsabilités

• Own the overall customer relationship for assigned accounts, ensuring service commitments and business outcomes.
• Act as the primary point of contact for assigned customers, managing communications and service reviews.
• Lead RCA processes for significant incidents and track corrective actions to closure.

Connaissances

Customer success

Account management

Technical service delivery

Description du poste

InflexionPoint, LLC is seeking a Customer Success Manager to own relationships for managed services accounts, ensure service commitments, and drive renewals. The role coordinates technical support, conducts regular reviews, and aligns customers with long-term value while reporting to the Manager of Customer Support.

This is a salaried exempt position with growth opportunities. The ideal candidate has 5+ years in customer success or related fields, strong communication skills, and familiarity