Strategic CSM for Industrial IT/OT Solutions

InflexionPoint

Hudson (MA)

On-site

USD 120,000 - 140,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Health benefits

401(k) with employer match

Paid time off (PTO)

Job summary

InflexionPoint, LLC is seeking a Customer Success Manager to own relationships for managed services accounts, ensure service commitments, and drive renewals. The role coordinates technical support, conducts regular reviews, and aligns customers with long-term value while reporting to the Manager of Customer Support.

This is a salaried exempt position with growth opportunities. The ideal candidate has 5+ years in customer success or related fields, strong communication skills, and familiarity

Qualifications

5+ years of experience in customer success, account management, or technical service delivery within industrial, manufacturing, or enterprise IT/OT environments.
Working knowledge of networking, industrial control systems, virtualization, server platforms, and enterprise infrastructure.
Experience managing contract renewals, managed services agreements, or software maintenance agreements is strongly preferred.

Responsibilities

Own the overall customer relationship for assigned accounts, ensuring service commitments and business outcomes.
Act as the primary point of contact for assigned customers, managing communications and service reviews.
Lead RCA processes for significant incidents and track corrective actions to closure.

Skills

Customer success

Account management

Technical service delivery

Job description

This is a salaried exempt position with growth opportunities. The ideal candidate has 5+ years in customer success or related fields, strong communication skills, and familiarity

Get your free, confidential resume review.

or drag and drop your file here.