Technical CSM: Orchestrate Complex Deployments

Phonely; California; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Meals covered

On-site in San Francisco

Quarterly offsites

Equity

Job summary

Phonely is seeking a Technical Customer Success Manager who bridges customers, engineering, and product. You will own accounts from onboarding to expansion, translate business needs into technical plans, and advocate for outcomes.

You’ll work with APIs and webhooks, guide deployments end-to-end, and drive adoption in a fast-growing SaaS environment while maintaining a strong customer relationship.

Qualifications

• 2+ years in project management or technical account management.
• Excellent written and verbal communication.
• Technical fluency with APIs and webhooks.
• Organized and proactive; you track every open item and anticipate blockers.
• Customer-first mindset focused on outcomes.

Responsibilities

• Customer deployments end-to-end: Own the full lifecycle from kickoff to production, managing scope, timelines, dependencies, and stakeholders throughout
• Cross-functional coordination: Act as the bridge between customers, engineering, and product. Translate requirements in both directions and keep projects unblocked
• Technical onboarding: Lead implementation sessions, configure integrations using APIs and webhooks, and validate workflows before go-live
• Account health and expansion: Track adoption metrics, identify risks early, and build plans to drive deeper usage and growth against defined targets
• Customer voice: Synthesize feedback from the field into clear, structured insights that influence product direction
• Proof-of-concepts: Rapidly prototype and validate new use cases to accelerate customer decision-making
• Documentation and process: Maintain clear project documentation, status updates, and runbooks that keep everyone aligned

Skills

Project management

Technical CSM

Implementation

Communication

APIs & Webhooks

Cross-functional coordination

Customer-focused

Tools

APIs

Webhooks

Cloud tools

Job description

Phonely is seeking a Technical Customer Success Manager who bridges customers, engineering, and product. You will own accounts from onboarding to expansion, translate business needs into technical plans, and advocate for outcomes.

You’ll work with APIs and webhooks, guide deployments end-to-end, and drive adoption in a fast-growing SaaS environment while maintaining a strong customer relationship.