Technical CSM: Endpoint & Security Solutions

HP; Houston (TX); On-site; USD 83,000 - 128,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave

11 paid holidays

Flexible vacation and sick leave

Job summary

HP’s Digital Solutions team is seeking a US-based post-sales Technical Customer Success Specialist to help customers implement HP’s software solutions, focusing on DEX and endpoint security. The role requires knowledge of Windows endpoints, Azure, and Intune, with service delivery experience.

You will serve as the customer’s post-sales HP Digital Solutions expert, ensure proper integration with customer tools, and coordinate with product and engineering teams for issue resolution.

Qualifications

• Bachelor's degree in Computer Engineering, Systems Engineering, or equivalent experience.
• 5+ years of experience developing, implementing, managing, and sustaining Enterprise IT systems.
• Windows endpoint operating systems and endpoint management.
• Service delivery involving endpoint solutions.
• Endpoint solution architecture and management.
• Customer-facing roles supporting software-based services and customer success.
• Building and maintaining relationships across multiple organizational levels.
• Software deployment tools and technologies (e.g., SCCM, Intune, PowerShell).
• Deploying, troubleshooting, and updating endpoint software.
• Managing stakeholder relationships within customer environments.
• Ability to travel up to 25% to support customer activities.

Responsibilities

• Serve as the customer’s post-sales HP Digital Solutions expert.
• Assist customer in implementing and integrating HP software solutions within the customer’s environment.
• Work to ensure HP products are properly integrated with existing customer tool sets.
• Be the customer’s voice internally, airing feature requests and concerns, and championing them to solution.
• Establish a regular cadence with customer to ensure they get full value from HP software investment.
• Deliver product training to partners, customers, and other stakeholders.
• Provide technical management and escalation within accounts, connecting to product and engineering teams for issue resolution.
• Drive customer satisfaction by delivering technical documentation and information to customers.
• Document customer activity within the CRM.

Skills

Agile

Customer-focused

Cross-functional collaboration

Education

Bachelor's degree in Computer Engineering/Systems Engineering or equivalent

Tools

SCCM

Intune

PowerShell

Azure

Job description

HP’s Digital Solutions team is seeking a US-based post-sales Technical Customer Success Specialist to help customers implement HP’s software solutions, focusing on DEX and endpoint security. The role requires knowledge of Windows endpoints, Azure, and Intune, with service delivery experience.

You will serve as the customer’s post-sales HP Digital Solutions expert, ensure proper integration with customer tools, and coordinate with product and engineering teams for issue resolution.