Lead Technical Customer Success Engineer

HP; Spring (TX); On-site; USD 93,000 - 144,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Paid parental leave

Paid holidays

Flexible paid vacation and sick leave

Job summary

HP’s Digital Solutions team in the United States seeks a post-sales Technical Customer Success Expert to help clients implement HP software solutions, with a focus on DEX and endpoint security. The role requires deep knowledge of Windows endpoints, Azure, Intune, and strong service delivery experience.

You will train partners and customers, manage escalations with product and engineering, and drive value realization by delivering actionable insights and ensuring successful adoption of HP

Qualifications

• Bachelor's degree in Computer Engineering, Systems Engineering, or equivalent experience.
• 8+ years of experience developing, implementing, managing, and sustaining Enterprise IT systems.
• Experience with Windows endpoint OS and endpoint management.
• Service delivery involving endpoint solutions.
• Endpoint solution architecture and management.
• Customer-facing roles supporting software-based services and customer success.
• Building and maintaining relationships across multiple organizational levels.
• Software deployment tools and technologies (e.g., SCCM, Intune, PowerShell).
• Deploying, troubleshooting, and updating endpoint software.
• Managing stakeholder relationships within customer environments.

Responsibilities

• Serve as the customer’s post-sales HP Digital Solutions expert.
• Assist customer in implementing and integrating HP software solutions.
• Work to ensure HP products integrate with customer tool sets.
• Be the customer’s voice internally, airing feature requests and concerns.
• Establish a regular cadence with customers to ensure value realization.
• Deliver product training to partners, customers, and stakeholders.
• Provide technical management & escalation within accounts.
• Drive customer satisfaction by delivering technical documentation and information.
• Document customer activity within the CRM.

Skills

Windows endpoints

Endpoint management

Service delivery

Customer-facing

Strategic thinking

Stakeholder management

Education

Bachelor's degree in Computer Engineering or Systems Engineering

Tools

SCCM

Intune

PowerShell

Job description

HP’s Digital Solutions team in the United States seeks a post-sales Technical Customer Success Expert to help clients implement HP software solutions, with a focus on DEX and endpoint security. The role requires deep knowledge of Windows endpoints, Azure, Intune, and strong service delivery experience.

You will train partners and customers, manage escalations with product and engineering, and drive value realization by delivering actionable insights and ensuring successful adoption of HP