Senior Technical CSM – Windows Endpoints

HP; Houston (TX); On-site; USD 93,000 - 144,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance (long/short term)

Employee assistance program

Flexible spending account

Life insurance

Generous paid time off

Job summary

HP’s Digital Solutions team in the United States seeks a US-based post-sales Technical Customer Success Specialist to help customers implement HP software solutions with emphasis on DEX and endpoint security.

You will serve as the post-sales expert, guiding customers through integration, delivering training, and coordinating with engineering for issue resolution. The role requires hands-on experience with Windows endpoints and endpoint management, plus travel up to 25%.

Qualifications

• Bachelor's degree in Computer Engineering, Systems Engineering, or equivalent experience.
• 8+ years of experience in developing, implementing, managing, and sustaining Enterprise IT systems.
• Windows endpoint operating systems and endpoint management.
• Service delivery involving endpoint solutions.
• Endpoint solution architecture and management.
• Customer-facing roles supporting software-based services and customer success.
• Building and maintaining relationships across multiple organizational levels.
• Software deployment tools and technologies (e.g., SCCM, Intune, PowerShell).
• Deploying, troubleshooting, and updating endpoint software.
• Managing stakeholder relationships within customer environments.
• Ability to travel up to 25% to support customer activities.

Responsibilities

• Serve as the customer’s post-sales HP Digital Solutions expert.
• Assist customer in implementing and integrating HP software solutions within the customer environment.
• Ensure HP products integrate with existing customer toolsets.
• Be the customer’s voice internally, airing feature requests and concerns.
• Establish a regular cadence with the customer to ensure value from the HP software investment.
• Deliver product training to partners, customers, and other stakeholders.
• Provide technical management & escalation within accounts, linking to product and engineering teams.
• Deliver technical documentation to customers to drive satisfaction.
• Document customer activity within the CRM.

Skills

Customer-facing

Service delivery

Relationship building

Travel available

Education

Bachelor's degree in Computer/Systems Engineering

Tools

SCCM

Intune

PowerShell

Job description

HP’s Digital Solutions team in the United States seeks a US-based post-sales Technical Customer Success Specialist to help customers implement HP software solutions with emphasis on DEX and endpoint security.

You will serve as the post-sales expert, guiding customers through integration, delivering training, and coordinating with engineering for issue resolution. The role requires hands-on experience with Windows endpoints and endpoint management, plus travel up to 25%.