Technical CSM: AI Analytics & Feature Flags

present of AI; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

PostHog is seeking a Technical Customer Success Manager for the EMEA region who can own relationships with a large set of paying customers, handle technical troubleshooting, configuration guidance, and commercial conversations without handing off to specialists.

A strong candidate reads code, can debug issues, and understands how product teams ship features to help customers get value from analytics, replays, and feature flags.

Qualifications

• Experience handling large sets of paying customers.
• Ability to read code and debug issues.
• Understanding how product teams ship features.
• Excellent organizational skills across multiple accounts.

Responsibilities

• Own relationships with paying customers in the EMEA region.
• Provide technical troubleshooting and configuration guidance.
• Handle commercial conversations without handoffs.
• Monitor usage signals and intervene early when risks arise.

Skills

Technical troubleshooting with code

Product analytics fluency

Session replay and flags

Customer relationship ownership

Managing many accounts

Job description

PostHog is seeking a Technical Customer Success Manager for the EMEA region who can own relationships with a large set of paying customers, handle technical troubleshooting, configuration guidance, and commercial conversations without handing off to specialists.

A strong candidate reads code, can debug issues, and understands how product teams ship features to help customers get value from analytics, replays, and feature flags.