US Technical CSM - AI SaaS, Equity & Growth Opportunity

fonio; New York (NY); Hybrid; USD 70,000 - 150,000; Full time

Benefits offered by this job

Equity stake

Equipment of your choice

Product loved by customers

Regular team offsites

Job summary

fonio is seeking a Technical Customer Success Manager for the US market. You will be the primary point of contact for SMB customers after signup, owning their success, satisfaction, and retention end to end.

You will build relationships, surface value, implement or improve setups, and run proactive check-ins. Expect to work with HubSpot and modern automation tools (n8n, Make.com, Codex) and coordinate with developers for advanced configurations.

Qualifications

• 2–5 years in a technical customer-facing SaaS role.
• Strong technical understanding and ability to troubleshoot using API docs and logs.
• Experience with tools like n8n, Make.com, Codex.
• Native or C2 English.
• Willing to relocate to Vienna for 1–2 months.

Responsibilities

• Own a portfolio of US SMB customers across their full lifecycle.
• Build relationships, surface value, and surface new use cases for AI agents.
• Assist customers in setting up their AI assistant; implement workflows and coordinate with developers.
• Run check-ins and proactive calls based on usage signals.
• Work with a ready-made pipeline and clear playbooks; test your own initiatives.
• Maximize value generated from each customer and spot churn risks early.
• Manage activity autonomously in HubSpot.

Skills

Customer Success

Account Management

Technical understandings

Communication

Self-motivated

Tools

HubSpot

n8n

Make.com

Codex

Job description

fonio is seeking a Technical Customer Success Manager for the US market. You will be the primary point of contact for SMB customers after signup, owning their success, satisfaction, and retention end to end.

You will build relationships, surface value, implement or improve setups, and run proactive check-ins. Expect to work with HubSpot and modern automation tools (n8n, Make.com, Codex) and coordinate with developers for advanced configurations.