Senior Technical CSM — Data Infrastructure & AI Platforms

Redpanda Data; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Redpanda Data is seeking a Technical Customer Success Manager to own post-sales technical relationships, drive onboarding, and ensure deployments run smoothly as customers scale. You will serve as the trusted technical advisor, coordinating resources across Solutions Architects, Engineering, Product, and Support.

In this fully distributed team, you will perform health checks, monitor telemetry, and translate customer needs into actionable product feedback while guiding customers toward

Qualifications

• 4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms
• Working knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency
• Hands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with Kubernetes
• Understanding of networking concepts (VPC peering, PrivateLink, DNS, TLS)
• Proven ability to manage technical escalations to mutually agreeable outcomes
• Strong program and stakeholder management across technical and executive audiences
• Ability to break down complex problems into manageable components and drive solutions
• Excellent written and verbal communication, with the ability to explain technical concepts concisely to non-technical stakeholders
• Experience working in a fast-moving, 100% distributed team

Responsibilities

• Lead technical onboarding and adoption, from architecture review through production go-live, against a customer-agreed success plan and timeline
• Run regular cluster health checks and usage reviews using telemetry and dashboards to spot risk, capacity issues, and expansion opportunities early
• Own technical escalations end to end, partnering with Support and Engineering to drive root cause analysis and resolution
• Translate customer requirements into clear, prioritized feedback for Product Management and Engineering
• Act as the customer’s trusted advisor and advocate, aligning Solutions Architects, Engineering, Product, and Support as needed
• Communicate confidently with engineering teams, platform owners, and senior leadership

Skills

Technical CSM experience

Distributed systems knowledge

Cloud platforms (AWS/GCP/Azure)

Kubernetes

Networking concepts

Stakeholder management

Communication skills

Tools

Prometheus

Grafana

Terraform

Helm

Job description

Redpanda Data is seeking a Technical Customer Success Manager to own post-sales technical relationships, drive onboarding, and ensure deployments run smoothly as customers scale. You will serve as the trusted technical advisor, coordinating resources across Solutions Architects, Engineering, Product, and Support.

In this fully distributed team, you will perform health checks, monitor telemetry, and translate customer needs into actionable product feedback while guiding customers toward