Remote Technical CSM - API-Driven & AI-Enabled

Bazeta; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Sponsored medical/dental/vision plans

HSA contribution

401k matching

Vacation & wellness policy

Job summary

Cloudinary is seeking a Technical Customer Success Manager in the United States to oversee a high-volume portfolio, map customer needs to scalable Cloudinary solutions, and guide adoption while working closely with Account Managers and product teams. The role emphasizes hands-on API/SDK usage and rapid problem-solving to ensure customer success.

Ideal candidates have a strong technical background, experience with SaaS customer success, and a track record of driving product adoption, customer

Qualifications

• Strong technical background with hands-on experience building solutions using APIs and SDKs.
• Ability to design and debug customer implementations across Cloudinary feature sets.
• Experience as CSM, SE, or TAM in SaaS environments.

Responsibilities

• Manage a high-volume portfolio of accounts with Cloudinary.
• Identify customer needs, map to solutions, and drive adoption and value realization.
• Collaborate with AMs and internal teams to resolve blockers and improve pilots.

Skills

APIs & SDKs

JavaScript

Python

Communication

Tools

JavaScript

Python

Job description

Cloudinary is seeking a Technical Customer Success Manager in the United States to oversee a high-volume portfolio, map customer needs to scalable Cloudinary solutions, and guide adoption while working closely with Account Managers and product teams. The role emphasizes hands-on API/SDK usage and rapid problem-solving to ensure customer success.

Ideal candidates have a strong technical background, experience with SaaS customer success, and a track record of driving product adoption, customer