Tech-Savvy CSM for AI Analytics & Customer Success

present of AI; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

No perks listed

Job summary

PostHog is seeking a Technical Customer Success Manager for the Americas who can own relationships with a large book of paying customers, handle technical troubleshooting and configuration advice, and steer commercial conversations without handing work to specialists.

The successful candidate will read code, understand how product teams ship features, and stay responsive across Slack, tickets, and email while watching usage and revenue signals for early warnings.

Qualifications

• Own relationships with a large paying customer base.
• Comfort reading and working with code.
• Experience with product analytics and observability.

Responsibilities

• Handle technical troubleshooting and configuration advice.
• Lead commercial conversations without handing off to specialists.
• Monitor usage and revenue signals for early warning signs.
• Maintain responsiveness across Slack, tickets, and email.

Skills

Customer relationships

Tech troubleshooting

SQL

Analytics fluency

Multi-channel comms

Job description

PostHog is seeking a Technical Customer Success Manager for the Americas who can own relationships with a large book of paying customers, handle technical troubleshooting and configuration advice, and steer commercial conversations without handing work to specialists.

The successful candidate will read code, understand how product teams ship features, and stay responsive across Slack, tickets, and email while watching usage and revenue signals for early warnings.