Technical Customer Success Manager - Americas

present of AI; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

No perks listed

Job summary

PostHog is seeking a Technical Customer Success Manager for the Americas who can own relationships with a large book of paying customers, handle technical troubleshooting and configuration advice, and steer commercial conversations without handing work to specialists.

The successful candidate will read code, understand how product teams ship features, and stay responsive across Slack, tickets, and email while watching usage and revenue signals for early warnings.

Qualifications

• Own relationships with a large paying customer base.
• Comfort reading and working with code.
• Experience with product analytics and observability.

Responsibilities

• Handle technical troubleshooting and configuration advice.
• Lead commercial conversations without handing off to specialists.
• Monitor usage and revenue signals for early warning signs.
• Maintain responsiveness across Slack, tickets, and email.

Skills

Customer relationships

Tech troubleshooting

SQL

Analytics fluency

Multi-channel comms

Job description

Technical Customer Success Manager - Americas

The role asks for someone who can own relationships with a large book of paying customers, handling technical troubleshooting, configuration advice, and commercial conversations without handing work off to specialists. A strong candidate is comfortable reading and working with code, understands how product teams ship and measure features, and can stay responsive across Slack, tickets, and email while watching usage and revenue signals for early warning signs.

How it fits the AI era

PostHog sells tools for querying product and business data, including agent access, so customer questions increasingly involve helping teams wire data up for automated analysis. The human part stays in reading a customer's priorities, managing escalations, and deciding when a technical fix or a commercial conversation matters most. AI can speed up debugging and monitoring, but trust and judgment about each account remain with the person.

How it builds AI experience

Working here means gaining hands on exposure to AI observability, agent query tools, and data warehouse setups that customers use to act on their product data. Building that experience starts with learning how analytics, replays, and errors connect, then practicing SQL and basic debugging on real customer setups. Comfort with code and curiosity about agent workflows matter more than prior AI titles.

Worth showing

• Customer relationship ownership
• Technical troubleshooting with code
• Product analytics fluency
• Session replay and flags
• Managing many accounts

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About PostHog

All-in-one product analytics, session replay, and feature management platform for engineering teams.