Technical Client Services Specialist - Marine/Industrial

Express Services; Washington (District of Columbia); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Insurance - medical, dental, vision

Term life

Short-term disability

401(k)

Employee Assistance Program (EAP)

Paid holiday and sick leave

Job summary

Express Employment Professionals – North Seattle is hiring a Client Services Representative for a longstanding, well-respected manufacturer in the North Seattle area. You will be the go-to person who keeps things running smoothly, handling technical guidance, order support and exceptional service.

Starting with hands-on warehouse training to build product knowledge, you will become the primary customer contact, building relationships with dealers and internal teams while coordinating with parts,

Qualifications

• 2+ years of phone customer service and/or distribution support experience.
• Experience in marine, power generation, diesel engines, or technical equipment industries is a major plus.
• Strong communications skills and a customer-first mindset.
• Proficient computer skills to maintain accurate records; CRM/ERP experience is a bonus.
• Detail oriented, organized, and able to manage multiple priorities.
• Someone who enjoys problem solving and collaborating across departments.
• This role may require occasional time in a warehouse environment, including standing, walking, bending, and lifting upto 50 lbs.

Responsibilities

• Support authorized dealers via phone, email, and online portals.
• Assist with troubleshooting, parts identification, and basic technical guidance.
• Process and track dealer orders for parts, accessories, and warranty components.
• Coordinate with internal teams(e.g., parts, service, engineering)to ensure timely fulfillment and clear communication.
• Build strong, long-term partnerships with dealers and internal teams.
• Keep communication clear and follow through on commitments.

Skills

Phone customer service

Customer-first mindset

Strong communication skills

Detail oriented

Problem solving

Multitasking

Tools

CRM/ERP experience

Job description

Express Employment Professionals – North Seattle is hiring a Client Services Representative for a longstanding, well-respected manufacturer in the North Seattle area. You will be the go-to person who keeps things running smoothly, handling technical guidance, order support and exceptional service.

Starting with hands-on warehouse training to build product knowledge, you will become the primary customer contact, building relationships with dealers and internal teams while coordinating with parts,