Logistics Customer Service Specialist

Express Employment Professionals; Washington (District of Columbia); On-site; USD 29,000 - 33,000; Full time

Job summary

Express Employment Professionals in SeaTac, WA seeks a motivated Customer Service Agent to join the logistics team. You will be the main point of contact for clients, manage cargo shipments, coordinate with internal teams, and ensure a seamless customer experience from start to finish.

Responsibilities include quoting, booking, tracking shipments, collaborating with warehousing, and supporting retention efforts.

Qualifications

• High School Diploma or GED required.
• Experience in logistics, air freight, or export is a plus.
• Proficient with Microsoft Outlook, Excel, Word and basic computer skills.

Responsibilities

• Manage customer interactions and maintain accurate documentation for smooth cargo movement.
• Quote, book, and track domestic and international shipments.
• Collaborate with warehouse and other departments to handle shipments efficiently.
• Assist the sales team in resolving customer issues and supporting retention efforts.
• Assign and delegate tasks to maximize team productivity and efficiency.
• Maintain a high level of organization, time management, and problem-solving.
• Work independently or as part of a team as needed.

Skills

Customer service

Time management

Attention to detail

Communication

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Outlook

Excel

Word

Job description

Express Employment Professionals in SeaTac, WA seeks a motivated Customer Service Agent to join the logistics team. You will be the main point of contact for clients, manage cargo shipments, coordinate with internal teams, and ensure a seamless customer experience from start to finish.

Responsibilities include quoting, booking, tracking shipments, collaborating with warehousing, and supporting retention efforts.