Marine Service Coordinator — Customer Experience

Seattleboat; Everett (WA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Monthly incentives

Seasonal incentives

PTO and Holiday Pay

Health insurance

Dental insurance

401K Retirement Plan

Employee events

Uniforms

Job summary

Seattle Boat Co. in Everett is seeking a Service Consultant to create work orders, schedule service appointments, and collaborate with technicians to keep customers informed on repairs.

The ideal candidate will be highly organized with excellent communication and a customer-service mindset to build trust, manage estimates, and coordinate drop-off and pick-up with our service team. We offer monthly and seasonal incentives, PTO and holiday pay, health and dental insurance, a 401K plan, employee

Qualifications

• Customer service experience
• Basic computer skills
• Excellent communication and interpersonal skills
• Strong work ethic and ability to take direction
• Eagerness to learn the customer database system
• Ability to provide driving abstract and complete a background check

Responsibilities

• Provide stellar service to customers while being a great team player with co-workers
• Build relationships with all customers and earn their trust in maintaining their boats
• Schedule mechanical and detail services, including providing estimates and getting approval from customers
• Checking in customers for drop off and pick up
• Work with technicians and parts specialists to create accurate estimates and update customers on further repairs if needed

Job description

Seattle Boat Co. in Everett is seeking a Service Consultant to create work orders, schedule service appointments, and collaborate with technicians to keep customers informed on repairs.

The ideal candidate will be highly organized with excellent communication and a customer-service mindset to build trust, manage estimates, and coordinate drop-off and pick-up with our service team. We offer monthly and seasonal incentives, PTO and holiday pay, health and dental insurance, a 401K plan, employee