Service Consultant

Seattleboat; Everett (WA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Monthly incentives

Seasonal incentives

PTO and Holiday Pay

Health insurance

Dental insurance

401K Retirement Plan

Employee events

Uniforms

Job summary

Seattle Boat Co. in Everett is seeking a Service Consultant to create work orders, schedule service appointments, and collaborate with technicians to keep customers informed on repairs.

The ideal candidate will be highly organized with excellent communication and a customer-service mindset to build trust, manage estimates, and coordinate drop-off and pick-up with our service team. We offer monthly and seasonal incentives, PTO and holiday pay, health and dental insurance, a 401K plan, employee

Qualifications

• Customer service experience
• Basic computer skills
• Excellent communication and interpersonal skills
• Strong work ethic and ability to take direction
• Eagerness to learn the customer database system
• Ability to provide driving abstract and complete a background check

Responsibilities

• Provide stellar service to customers while being a great team player with co-workers
• Build relationships with all customers and earn their trust in maintaining their boats
• Schedule mechanical and detail services, including providing estimates and getting approval from customers
• Checking in customers for drop off and pick up
• Work with technicians and parts specialists to create accurate estimates and update customers on further repairs if needed

Job description

Service Consultant

Summary: Bayside Marine, by Seattle Boat Co., is looking for an
Service Consultant! In this role, you will be creating work orders, scheduling service appointments, and working with our technicians to keep customers updated and informed on repairs! Key requirements are being highly organized, thorough in communication, and have a knack for customer service

Who we are:

Over the past 40 years, Seattle Boat Co. has become a premier marine dealership situated in the heart of the world's finest, most spectacular boating waterways. Recently welcoming Bayside Marine under our umbrella, to serve the Everett area with an experienced boat dealership. Our excellent customer service and business management enable us to provide a great environment for our people and make meaningful contributions to our community.

We live by the following core values: We CARE, we are ETHICAL, we are DRIVEN, and we are LEADERS!

What You’ll Get:

• Monthly and Seasonal Incentives
• PTO and Holiday Pay
• Health and Dental Insurance
• 401K Retirement Plan
• Employee Events
• Seattle Boat and Bayside Marine Uniform

What You’ll Be Doing:

• Provide stellar service to customers while being a great team player with co-workers
• Build relationships with all customers and earn their trust in maintaining their boats
• Schedule mechanical and detail services, including providing estimates and getting approval from customers
• Checking in customers for drop off and pick up
• Working with technicians and parts specialist to create accurate estimates, as well as updating the customer on any further repairs if needed

What We’re Looking For:

• Required:
  • Customer service experienc
  • Basic computer skills
  • Have excellent communication and interpersonal skills
  • Strong work ethic with the ability to take direction, learn, and delivery excellent results
  • Eagerness to learn the customer database syste
  • Ability to provide driving abstract and complete a background check
• Preferred:
  • POS System knowledg
  • A love for boating and the PNW boating waterways
  • Prior service department experience (automotive, marine, recreational, etc)

Seattle Boat Company is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on the basis of race, color, religion, citizenship, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, veteran status, family care status, sex (which includes sexual harassment, gender harassment and harassment based on, pregnancy, childbirth, or related medical conditions) or any other basis protected by federal, state, or local law.