Client Service Representative

Express Services; Washington (District of Columbia); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Insurance - medical, dental, vision

Term life

Short-term disability

401(k)

Employee Assistance Program (EAP)

Paid holiday and sick leave

Job summary

Express Employment Professionals – North Seattle is hiring a Client Services Representative for a longstanding, well-respected manufacturer in the North Seattle area. You will be the go-to person who keeps things running smoothly, handling technical guidance, order support and exceptional service.

Starting with hands-on warehouse training to build product knowledge, you will become the primary customer contact, building relationships with dealers and internal teams while coordinating with parts,

Qualifications

• 2+ years of phone customer service and/or distribution support experience.
• Experience in marine, power generation, diesel engines, or technical equipment industries is a major plus.
• Strong communications skills and a customer-first mindset.
• Proficient computer skills to maintain accurate records; CRM/ERP experience is a bonus.
• Detail oriented, organized, and able to manage multiple priorities.
• Someone who enjoys problem solving and collaborating across departments.
• This role may require occasional time in a warehouse environment, including standing, walking, bending, and lifting upto 50 lbs.

Responsibilities

• Support authorized dealers via phone, email, and online portals.
• Assist with troubleshooting, parts identification, and basic technical guidance.
• Process and track dealer orders for parts, accessories, and warranty components.
• Coordinate with internal teams(e.g., parts, service, engineering)to ensure timely fulfillment and clear communication.
• Build strong, long-term partnerships with dealers and internal teams.
• Keep communication clear and follow through on commitments.

Skills

Phone customer service

Customer-first mindset

Strong communication skills

Detail oriented

Problem solving

Multitasking

Tools

CRM/ERP experience

Job description

Client Service Representative

Location: Seattle (Ballard)

Schedule: Monday-Friday 8:00am-4:30pm

Pay: $24.00- $28.00/hr

Express Employment Professionals – North Seattle is hiring aClient Services Representativefor alongstanding, wellrespected manufacturer in theNorth Seattle area.If you enjoy being the go-to person who keeps things running smoothly, this could be a great fit.Start with hands-on warehouse training to build product knowledge, then serve as the primary customer contact, providing technical guidance, order support, and exceptional service.It's a role built on relationships, and the right person will take pride in being someone customers can count on.

Essential Duties and Responsibilities

• Support authorized dealers via phone, email, and online portals.
• Assist with troubleshooting, parts identification, and basic technical guidance.
• Process and track dealer orders for parts, accessories, and warranty components.
• Coordinate with internal teams(e.g., parts, service, engineering)to ensure timely fulfillment and clear communication.
• Build strong, long-term partnerships with dealers and internal teams.
• Keep communication clear and follow through on commitments.

Qualifications

• 2+ years ofphonecustomer serviceand/or distribution support experience.
• Experience in the marine, power generation, diesel engines, or technical equipment industries is a major plus.
• Strong communicationskills anda customer-first mindset.
• Proficientcomputer skills to maintain accurate records; CRM/ERP experience is a bonus.
• Detail oriented, organized, and able to manage multiple priorities.
• Someone who enjoys problem solving and collaborating across departments.
• This role may require occasional time in a warehouse environment, including standing, walking, bending, andlifting upto 50 lbs.

Benefit

Offerings (Eligibility Varies)

• Insurance - medical, dental, vision
• Term life
• Short-term disability
• 401(k)
• Employee Assistance Program (EAP)
• Paid holiday and sick leave

Equal Opportunity & Inclusion

Express Employment Professionals – North Seattle, WA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminateon the basis ofrace, color, religion, sex, national origin, caste, age, disability, marital status, sexual orientation, gender identity or expression, military or veteran status, or other protected characteristics under applicable law.

Reasonable Accommodation

If you require a reasonable accommodation during the application or hiring process, please contact or .