Seattle Customer Experience Specialist

Express Services; Washington (District of Columbia); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Term life

Short-term disability

401(k)

Employee Assistance Program (EAP)

Paid holiday and sick leave

Job summary

Express Employment Professionals – North Seattle is hiring a Customer Service Representative in Seattle. The role involves greeting customers, handling inquiries, and processing orders with a friendly, professional approach.

You will resolve issues, maintain accurate records, and collaborate with the team to meet service goals. Strong communication and basic computer skills are essential; bilingual abilities are a plus.

Qualifications

• 1+ year of customer service experience in retail, office, or service industry preferred
• Strong verbal and written communication skills
• Patient, empathetic, and solution-focused approach to customer interactions
• Ability to manage multiple tasks and remain organized in a fast-paced environment
• Basic computer proficiency including email and data entry
• Reliable, punctual, and team-oriented
• Bilingual skills a plus but not required

Responsibilities

• Greet and assist customers in person, by phone, or via email in a friendly and professional manner
• Answer questions, resolve complaints, and provide accurate information about products or services
• Process orders, returns, exchanges, and account updates as needed
• Maintain detailed records of customer interactions in company systems
• Collaborate with team members to meet department service goals and standards
• Identify opportunities to improvethe customerexperience and elevate concerns appropriately
• Follow company policies and procedures to ensure consistent service delivery

Skills

Customer service experience

Verbal and written communication

Bilingual skills

Reliable and team-oriented

Basic computer skills

Job description

Express Employment Professionals – North Seattle is hiring a Customer Service Representative in Seattle. The role involves greeting customers, handling inquiries, and processing orders with a friendly, professional approach.

You will resolve issues, maintain accurate records, and collaborate with the team to meet service goals. Strong communication and basic computer skills are essential; bilingual abilities are a plus.