Technical Call Center Specialist - Lottery Support

Bally's Intralot; Boise (ID); On-site; USD 36,000 - 48,000; Full time

Job summary

Intralot, Inc. in Boise, Idaho, is seeking a Call Center Operator to support Lottery retailers by handling inbound and outbound calls and resolving product and service inquiries.

The role requires basic technical knowledge, strong verbal and written communication, and the ability to troubleshoot equipment. Dispatch of technicians for on-site repairs is also part of the duties.

The position emphasizes teamwork, data accuracy, and adherence to pre-employment verification and security requirements.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience, preferably in a technical call center.
• Call tracking system experience preferred.

Responsibilities

• Manages (inbound/outbound) phone calls from Lottery retailers.
• Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions.
• Dispatch technicians as appropriate for on-site repairs.

Skills

Tracking software

Technical customer service

Analytical skills

Learning Intralot software

Team player

Troubleshooting

Explain technical info

Verbal and written communication

Help desk processes

Education

High school diploma or equivalent

1 year customer service experience

Call tracking system experience

Tools

Call tracking system

Job description

Intralot, Inc. in Boise, Idaho, is seeking a Call Center Operator to support Lottery retailers by handling inbound and outbound calls and resolving product and service inquiries.

The role requires basic technical knowledge, strong verbal and written communication, and the ability to troubleshoot equipment. Dispatch of technicians for on-site repairs is also part of the duties.

The position emphasizes teamwork, data accuracy, and adherence to pre-employment verification and security requirements.