Lottery Tech Support Operator - Technical Helpdesk

Intralot, Inc.; Concord (NH); On-site; USD 35,000 - 50,000; Full time

Job summary

Intralot, Inc. in Concord, New Hampshire, is seeking a Call Center Operator to manage and troubleshoot calls from Lottery retailers. The ideal candidate possesses a high school diploma and has customer service experience, preferably in a technical setting.

The role involves assisting clients with technical inquiries and dispatching technicians as needed. A background check and drug screening are mandatory for employment.

Intralot values diversity and is an equal opportunity employer.

Qualifications

• Must possess valid documentation to establish identity and U.S. employment eligibility.
• Experience in a technical call center environment preferred.
• Ability to explain technical information to a non-technical client.

Responsibilities

• Manages inbound/outbound phone calls from Lottery retailers.
• Effectively troubleshoot equipment and related issues.
• Dispatch technicians for on-site repairs.

Skills

Knowledge of tracking software

Technical customer service skills

Strong analytic skills

Ability to troubleshoot

Strong verbal and written communication skills

Education

High school diploma or equivalent training

One year prior related customer service experience

Tools

Call tracking system

Job description

Intralot, Inc. in Concord, New Hampshire, is seeking a Call Center Operator to manage and troubleshoot calls from Lottery retailers. The ideal candidate possesses a high school diploma and has customer service experience, preferably in a technical setting.

The role involves assisting clients with technical inquiries and dispatching technicians as needed. A background check and drug screening are mandatory for employment.

Intralot values diversity and is an equal opportunity employer.