Evening & Weekend Technical Support Agent

Bally's Intralot; Boise (ID); On-site; USD 17,000 - 22,000; Part time

Job summary

Intralot, Inc. in Boise, ID is seeking a Part-Time Call Center Operator for evening and weekend shifts. Under the Call Center Manager, you will handle retailer calls, troubleshoot equipment, and coordinate on-site technician dispatches to ensure quick resolutions.

The role requires a high school diploma and at least 1 year of customer service experience, preferably in a technical environment. You will be learning Intralot software and participating in background checks and drug screening as part

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience, preferably in a tech call center.
• Experience with call tracking systems is preferred.

Responsibilities

• Handle inbound and outbound calls from Lottery retailers.
• Troubleshoot equipment and related issues for retailer inquiries.
• Dispatch technicians for on-site repairs as needed.

Skills

Tracking software

Technical customer service

Analytical skills

Software/hardware familiarity

Teamwork

Troubleshooting

Explain technical concepts

Verbal & written communication

Help desk processes

Education

High school diploma or equivalent

Tools

Call tracking system

Job description

Intralot, Inc. in Boise, ID is seeking a Part-Time Call Center Operator for evening and weekend shifts. Under the Call Center Manager, you will handle retailer calls, troubleshoot equipment, and coordinate on-site technician dispatches to ensure quick resolutions.

The role requires a high school diploma and at least 1 year of customer service experience, preferably in a technical environment. You will be learning Intralot software and participating in background checks and drug screening as part