Technical Support Specialist - Lottery Call Center

Intralot, Inc.; Boise (ID); On-site; USD 17,000 - 25,000; Full time

Job summary

Intralot, Inc. in Boise, Idaho, is seeking a Call Center Operator to handle inbound and outbound calls from Lottery retailers, provide technical guidance, and troubleshoot basic equipment issues.

Under the direct supervision of the Call Center Manager, you dispatch technicians as needed, document inquiries, and communicate clearly with non-technical clients while following security and eligibility requirements.

Qualifications

• High school diploma or equivalent required.
• One year of related customer service experience preferred.
• Call tracking system experience preferred.

Responsibilities

• Manages inbound/outbound phone calls from Lottery retailers.
• Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions.
• Dispatch technicians as appropriate for on-site repairs.

Skills

Tracking software

Technical CS skills

Analytical skills

Learn Intralot software/hardware

Verbal & written communication

Team environment

Troubleshooting

Explain technical info to non-tech

Education

High school diploma or equivalent

Tools

Call tracking system

Job description

Intralot, Inc. in Boise, Idaho, is seeking a Call Center Operator to handle inbound and outbound calls from Lottery retailers, provide technical guidance, and troubleshoot basic equipment issues.

Under the direct supervision of the Call Center Manager, you dispatch technicians as needed, document inquiries, and communicate clearly with non-technical clients while following security and eligibility requirements.