Call Center Operator

Bally's Intralot; Strongsville (OH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

6% 401k Match

Paid Holidays & Vacation

Paid Sick, Short/Long Term Disability

Employee Assistance Program

Maternity/Paternity Leave

Discount Programs

Job summary

Intralot, Inc. is seeking a Call Center Operator to handle inbound and outbound calls from Lottery retailers, troubleshoot equipment, and coordinate on-site technician dispatches. Strong communication and teamwork are essential in this role.

Must learn and explain complex systems to non-technical customers while maintaining accuracy. Candidates should have a high school diploma and at least one year of related experience, with preference for call center exposure and familiarity with tracking

Qualifications

• High school diploma or equivalent required.
• One year of related customer service experience, preferably in a technical call center.
• Call tracking system experience preferred.

Responsibilities

• Manage inbound and outbound calls from Lottery retailers.
• Troubleshoot equipment and related issues for retailer inquiries.
• Dispatch technicians for on-site repairs as needed.

Skills

Technical customer service

Troubleshooting

Communication skills

Teamwork

Help desk operations

Education

High school diploma or equivalent

Tools

Call tracking system

Job description

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

Bally's Intralot offers a competitive benefits package that includes:

• 6% 401k Match
• Paid Holidays & Vacation
• Paid Sick, Short/Long Term Disability
• Employee Assistance Program
• Maternity/Paternity Leave
• Discount Programs

Education, Training and Experience

High school diploma or equivalent training and experience.
One (1) year prior related customer service experience, preferably in a technical call center environment
Call tracking system experience preferred

Knowledge, Skills and Abilities

Knowledge of tracking software
Technical customer service skills
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Strong verbal and written communication skills
Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Manages ( inbound/outbound ) phone calls from Lottery retailers
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
Dispatch technicians as appropriate for on-site repairs

Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility.

Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.

Intralot, Inc. is an Equal Opportunity Employer

As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.