Gaming Call Center Tech Support Specialist

Intralot, Inc.; Strongsville (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Intralot, Inc. is seeking a Call Center Operator in Strongsville, Ohio. The role involves managing phone calls from Lottery retailers, troubleshooting technical issues, and dispatching technicians as needed. Ideal candidates have a high school diploma and at least one year of customer service experience, preferably in a technical environment. Excellent communication and analytical skills are crucial. Candidates must pass a background check and drug screening. This position offers an opportunity to work with cutting-edge gaming solutions.

Qualifications

• One year prior related customer service experience, preferably in a technical call center environment.
• Call tracking system experience preferred.

Responsibilities

• Manages inbound/outbound phone calls from Lottery retailers.
• Effectively troubleshoot equipment and related issues.
• Dispatch technicians for on-site repairs.

Skills

Knowledge of tracking software

Technical customer service skills

Strong analytic skills

Ability to learn software/hardware applications

Ability to work in a team environment

Ability to troubleshoot

Ability to explain technical information

Strong verbal and written communication skills

Understanding of help desk operations

Education

High school diploma or equivalent

Tools

Call tracking system

Job description

Intralot, Inc. is seeking a Call Center Operator in Strongsville, Ohio. The role involves managing phone calls from Lottery retailers, troubleshooting technical issues, and dispatching technicians as needed. Ideal candidates have a high school diploma and at least one year of customer service experience, preferably in a technical environment. Excellent communication and analytical skills are crucial. Candidates must pass a background check and drug screening. This position offers an opportunity to work with cutting-edge gaming solutions.