Technical Call Center Specialist – Retail Lottery Support

Bally's Intralot; Duluth (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Bally’s Intralot is seeking a Call Center Operator in Duluth, GA to handle inbound and outbound calls from lottery retailers and provide technical support. You will troubleshoot equipment, guide clients, and coordinate on-site technician dispatch as needed.

The role requires a high school diploma and at least one year in customer service, preferably in a technical environment. A background in call tracking is a plus, and you must pass a background check and pre-employment screening.

Qualifications

• A high school diploma or equivalent is required.
• At least 1 year of customer service experience, preferably in a technical call center.
• Experience with call tracking systems is preferred.

Responsibilities

• Manage inbound/outbound calls from Lottery retailers.
• Effectively troubleshoot equipment and related issues for retailer inquiries.
• Dispatch technicians for on-site repairs as appropriate.

Skills

Technical CS

Analytic skills

Troubleshooting

Explain tech to non-tech

Communication

Help desk knowledge

Tracking software

Learn software/hardware

Education

High school diploma or equivalent

1 year customer service experience

Call tracking system experience

Job description

Bally’s Intralot is seeking a Call Center Operator in Duluth, GA to handle inbound and outbound calls from lottery retailers and provide technical support. You will troubleshoot equipment, guide clients, and coordinate on-site technician dispatch as needed.

The role requires a high school diploma and at least one year in customer service, preferably in a technical environment. A background in call tracking is a plus, and you must pass a background check and pre-employment screening.