Technical Architect — Slack & Salesforce Integrations

salesforce.com, inc.; Washington; On-site; USD 149,000 - 224,000; Full time

Job summary

Salesforce is seeking a hands-on Technical Architect to lead integrations across Slack and Salesforce for Enterprise deployments. You’ll translate customer needs into scalable, production-grade solutions spanning Slack, Salesforce clouds, and third-party systems.

You will architect, build, and validate end-to-end integrations, ensuring security, scalability, and maintainability beyond go-live, while mentoring teams and shaping reusable patterns for faster delivery.

Qualifications

• 8-10+ years of technical architecture, integration engineering, or hands-on technical consulting experience, preferably in SaaS and/or professional services.
• Demonstrated hands-on experience building integrations and custom solutions on collaboration, workflow, or CRM platforms.
• Strong working knowledge of Slack (Workflow Builder, admin APIs, Slack AI, Slackbot/custom apps) and Salesforce core clouds (Sales Cloud, Service Cloud) and/or Agentforce.
• Hands-on experience with API-based architecture and integration patterns (REST, webhooks, event streams, middleware such as MuleSoft).
• Solid coding/scripting ability (e.g., JavaScript/Node, Apex, Python) to build, test, and troubleshoot integrations and custom configurations.
• Strong analytical and problem-solving skills, with the ability to work through ambiguity and technical trade-offs to land on a scalable solution.
• Excellent communication skills for translating technical decisions to both customer technical stakeholders and delivery teams.
• A collaborative mindset - comfortable partnering with Delivery Managers, Solution Designers, and customers to reach a shared technical solution.
• Working knowledge of (or ability to quickly ramp on) the Salesforce Delivery Methodology
• Natural curiosity, a love of learning, and a habit of sharing technical knowledge and reusable patterns with others.

Responsibilities

• Own the technical architecture and hands-on build for Enterprise customer engagements, translating validated solution designs into working implementations.
• Design and build integrations between Slack and Salesforce products (Sales Cloud, Service Cloud, Agentforce, Data Cloud) as well as third-party systems, using APIs, webhooks, and middleware platforms.
• Configure and extend Slack capabilities to meet customer requirements, favoring the simplest viable technical path.
• Partner closely with Solution Designers, Delivery Managers, and customer technical stakeholders to validate feasibility, scope technical effort, and identify risks early.
• Lead technical workshops and deep-dives with customer engineering and admin teams, troubleshooting issues and guiding trade-off decisions.
• Produce and maintain technical artifacts - architecture diagrams, integration specs, configuration and deployment documentation - that support long-term maintainability.

Skills

Slack API

Sales Cloud

Service Cloud

Apex

JavaScript/Node

Python

REST APIs

MuleSoft

Tools

Slack admin APIs

Middleware

Job description

Salesforce is seeking a hands-on Technical Architect to lead integrations across Slack and Salesforce for Enterprise deployments. You’ll translate customer needs into scalable, production-grade solutions spanning Slack, Salesforce clouds, and third-party systems.

You will architect, build, and validate end-to-end integrations, ensuring security, scalability, and maintainability beyond go-live, while mentoring teams and shaping reusable patterns for faster delivery.