Senior Technical Architect: Slack & Salesforce Integrations

salesforce.com, inc.; Town of Texas (WI); On-site; USD 149,000 - 224,000; Full time

Job summary

Salesforce is seeking a hands-on Technical Architect to lead Enterprise engagements, translating requirements into scalable integrations across Slack and Salesforce. You’ll own architecture, build solutions, and partner with delivery teams to ensure a secure, scalable implementation.

You’ll design integrations between Slack and Salesforce products (Sales Cloud, Service Cloud, Agentforce) and third-party systems using APIs and middleware, while guiding trade-offs and documenting architectures for

Qualifications

• 8-10+ years of technical architecture or integration consulting experience.
• Hands-on experience building integrations on collaboration, workflow, or CRM platforms.
• Strong working knowledge of Slack and Salesforce core clouds (Sales Cloud, Service Cloud) and/or Agentforce.
• Hands-on experience with API-based architecture and integration patterns (REST, webhooks, event streams, middleware such as MuleSoft).
• Solid coding/scripting ability (e.g., JavaScript/Node, Apex, Python) to build, test, and troubleshoot integrations and custom configurations.
• Strong analytical and problem-solving skills, with the ability to work through ambiguity and technical trade-offs to land on a scalable solution.
• Excellent communication skills for translating technical decisions to both customer technical stakeholders and delivery teams.
• A collaborative mindset - comfortable partnering with Delivery Managers, Solution Designers, and customers to reach a shared technical solution.
• Working knowledge of (or ability to quickly ramp on) the Salesforce Delivery Methodology.
• Natural curiosity, a love of learning, and a habit of sharing technical knowledge and reusable patterns with others.

Responsibilities

• Own the technical architecture and hands-on build for Enterprise customer engagements, translating validated solution designs into working implementations
• Design and build integrations between Slack and Salesforce products (Sales Cloud, Service Cloud, Agentforce, Data Cloud) as well as third-party systems, using APIs, webhooks, and middleware platforms
• Configure and extend Slack capabilities (Workflow Builder, Slack AI, admin APIs, custom apps) to meet customer requirements, favoring the simplest viable technical path
• Partner closely with Solution Designers, Delivery Managers, and customer technical stakeholders to validate feasibility, scope technical effort, and identify risks early
• Produce and maintain technical artifacts - architecture diagrams, integration specs, configuration and deployment documentation - that support long-term maintainability
• Lead technical workshops and deep-dives with customer engineering and admin teams, troubleshooting issues and guiding trade-off decisions
• Ensure solutions follow security, governance, and scalability best practices across Slack and Salesforce platforms
• Support post-launch technical adoption, including admin enablement, troubleshooting, and platform health checks
• Continuously improve delivery practices by building reusable technical patterns, accelerators, and AI-native tooling (e.g., Slackbot skills) to increase technical delivery efficiency across engagements

Skills

Technical architecture

Integration engineering

Slack & Salesforce knowledge

REST / webhooks / middleware

JavaScript/Node / Apex / Python

Communication skills

Tools

Slack

Salesforce

MuleSoft

Job description

Salesforce is seeking a hands-on Technical Architect to lead Enterprise engagements, translating requirements into scalable integrations across Slack and Salesforce. You’ll own architecture, build solutions, and partner with delivery teams to ensure a secure, scalable implementation.

You’ll design integrations between Slack and Salesforce products (Sales Cloud, Service Cloud, Agentforce) and third-party systems using APIs and middleware, while guiding trade-offs and documenting architectures for