Enterprise Slack & Salesforce Tech Architect

salesforce.com, inc.; Illinois; On-site; USD 149,000 - 224,000; Full time

Job summary

Salesforce is seeking a hands-on Technical Architect to lead Enterprise engagements across Slack and Salesforce, translating requirements into scalable integrations and platform configurations. You’ll own architecture, implement connections, and guide customer teams.

Experience with Sales Cloud, Service Cloud, Slack APIs, and middleware like MuleSoft is ideal, with a focus on secure, scalable solutions and post-launch adoption. Join a leader in AI-powered CRM.

Qualifications

• 8-10+ years of technical architecture, integration engineering, or hands-on technical consulting experience, preferably in SaaS and/or professional services.
• Demonstrated hands-on experience building integrations and custom solutions on collaboration, workflow, or CRM platforms.
• Strong working knowledge of Slack (Workflow Builder, admin APIs, Slack AI, Slackbot/custom apps) and Salesforce core clouds (Sales Cloud, Service Cloud) and/or Agentforce.
• Hands-on experience with API-based architecture and integration patterns (REST, webhooks, event streams, middleware such as MuleSoft).
• Solid coding/scripting ability (e.g., JavaScript/Node, Apex, Python) to build, test, and troubleshoot integrations and custom configurations.
• Strong analytical and problem-solving skills, with the ability to work through ambiguity and technical trade-offs to land on a scalable solution.
• Excellent communication skills for translating technical decisions to both customer technical stakeholders and delivery teams.
• A collaborative mindset - comfortable partnering with Delivery Managers, Solution Designers, and customers to reach a shared technical solution.
• Working knowledge of (or ability to quickly ramp on) the Salesforce Delivery Methodology.
• Natural curiosity, a love of learning, and a habit of sharing technical knowledge and reusable patterns with others.

Responsibilities

• Own the technical architecture and hands-on build for Enterprise customer engagements, translating validated solution designs into working implementations.
• Design and build integrations between Slack and Salesforce products (Sales Cloud, Service Cloud, Agentforce, Data Cloud) as well as third-party systems, using APIs, webhooks, and middleware platforms.
• Configure and extend Slack capabilities (Workflow Builder, Slackbot skills, Slack AI, admin APIs, custom apps) to meet customer requirements, favoring the simplest viable technical path.
• Partner closely with Solution Designers, Delivery Managers, and customer technical stakeholders to validate feasibility, scope technical effort, and identify risks early.
• Produce and maintain technical artifacts - architecture diagrams, integration specs, configuration and deployment documentation - that support long-term maintainability.
• Lead technical workshops and deep-dives with customer engineering and admin teams, troubleshooting issues and guiding trade-off decisions.
• Ensure solutions follow security, governance, and scalability best practices across Slack and Salesforce platforms.
• Support post-launch technical adoption, including admin enablement, troubleshooting, and platform health checks.
• Continuously improve delivery practices by building reusable technical patterns, accelerators, and AI-native tooling to increase delivery efficiency across engagements.

Skills

Technical Architecture

Integration Engineering

SaaS/Professional Services

Slack

Salesforce

APIs

Node/JavaScript

Apex

Python

Tools

Slack API

Sales Cloud

Service Cloud

MuleSoft

Job description

Salesforce is seeking a hands-on Technical Architect to lead Enterprise engagements across Slack and Salesforce, translating requirements into scalable integrations and platform configurations. You’ll own architecture, implement connections, and guide customer teams.

Experience with Sales Cloud, Service Cloud, Slack APIs, and middleware like MuleSoft is ideal, with a focus on secure, scalable solutions and post-launch adoption. Join a leader in AI-powered CRM.