Clinical IT Support Analyst II

The University of Texas at Austin; Austin (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

The University of Texas at Austin is seeking a Technical Analyst II to provide intermediate to advanced IT support for endpoint devices and clinical software across medical and administrative settings.

Reporting to the Customer Success Manager, you will mentor junior staff, participate in go-lives, and help scale the service desk as the healthcare enterprise grows. A strong customer-service mindset is essential.

Qualifications

• Requires an Associate's Degree in Information Technology or a related field with at least 3 year(s) IT support experience, including clinical or enterprise environments.
• Proficiency in Windows 10/11, Microsoft Office 365, and Active Directory.
• Experience using ITSM tools (ServiceNow preferred) for incident, request, and change tracking.

Responsibilities

• Tier II IT support for desktops, laptops, mobile devices, printers, and peripherals in clinical and administrative areas.
• Escalation point for complex incidents within ServiceNow or equivalent ITSM platform.
• Troubleshoot Windows, MacOS, Microsoft 365, and healthcare applications.

Skills

Customer focus

Problem solving

Technical learning

Composure

Interpersonal savvy

Action oriented

Education

Associate's degree in IT or related field

Bachelor's degree in IT or related field

Tools

ServiceNow

Microsoft Intune

SCCM

Job description

The University of Texas at Austin is seeking a Technical Analyst II to provide intermediate to advanced IT support for endpoint devices and clinical software across medical and administrative settings.

Reporting to the Customer Success Manager, you will mentor junior staff, participate in go-lives, and help scale the service desk as the healthcare enterprise grows. A strong customer-service mindset is essential.