Senior Service Desk Analyst II | IT Incident Resolution

Oklahoma Children's Hospital OU Health; Central Park (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO

401(k)

Medical & Dental Plans

Job summary

OU Health is seeking a Service Desk Analyst II to provide IT support for clinical and business applications, desktops, and mobile devices. You will triage, research, and resolve incidents, log activities, and collaborate with Level 1 staff to ensure timely resolutions while maintaining patient confidentiality.

The role requires 3–5 years of experience, a technical/trade school or associate degree, and HDI-SCA certification within 12 months. On-site support with comprehensive benefits is provided.

Qualifications

• Graduate of a Technical/Trade School or Associate's Degree required.
• 3-5 years of experience required.
• HDI Support Center Analyst (HDI-SCA) certification within 12 months of employment.

Responsibilities

• Provide second-level technical/clinical IT support for incidents and requests.
• Triage, research, and resolve issues related to application software, hardware, and peripherals.
• Log, track, and update incidents from identification to resolution; communicate progress to customers.
• Escalate complex issues to Tier III as needed and support Level 1 staff.
• Maintain patient confidentiality and device/security best practices.

Skills

Customer service

Technical troubleshooting

Escalation handling

MS Office

Communication

Time management

Education

Technical/Trade School graduate or Associate's Degree

Tools

ServiceNow

Desktop support tools

Job description

OU Health is seeking a Service Desk Analyst II to provide IT support for clinical and business applications, desktops, and mobile devices. You will triage, research, and resolve incidents, log activities, and collaborate with Level 1 staff to ensure timely resolutions while maintaining patient confidentiality.

The role requires 3–5 years of experience, a technical/trade school or associate degree, and HDI-SCA certification within 12 months. On-site support with comprehensive benefits is provided.