Desktop Support Technician II — VIP & Onsite Expert

Elior; Houston (TX); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid Time Off

Holiday Pay

Tuition Reimbursement

Commuter Benefits

EAP

Job summary

Elior North America is seeking a Desktop Support Technician Level II to provide advanced end-user support from our Houston office. You will work with IT teams to deliver reliable service and maintain systems, including imaging, deployments, and AV/OS updates.

You will troubleshoot escalated tickets, mentor junior staff, and help improve processes. This is an onsite role with a standard weekday schedule, supporting executives and corporate users in a fast-paced environment.

Qualifications

• 5+ years of IT hands-on desktop support experience.
• Strong troubleshooting across Windows environments and enterprise tools.
• Experience with Active Directory, Microsoft O365, imaging tools.
• Familiarity with networking basics.
• Strong problem-solving and customer service mindset.
• Excellent communication skills.

Responsibilities

• Troubleshoot and resolve escalated tickets from Helpdesk/Service Desk.
• Imaging, deployment, and recovery of computers.
• Ship/receive computer equipment.
• Support enterprise and in-house applications.
• Assist with system upgrades, patches, and maintenance.

Skills

Desktop support

Active Directory

O365

Imaging tools

Networking basics

Customer service

Communication skills

Tools

Bomgar/Remote Trust

Ticketing system

Job description

Elior North America is seeking a Desktop Support Technician Level II to provide advanced end-user support from our Houston office. You will work with IT teams to deliver reliable service and maintain systems, including imaging, deployments, and AV/OS updates.

You will troubleshoot escalated tickets, mentor junior staff, and help improve processes. This is an onsite role with a standard weekday schedule, supporting executives and corporate users in a fast-paced environment.