Solution Architect

Procom; California; Presencial; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

Procom is seeking an experienced Solution Architect with 10+ years in Field Service Management, focused on utilities and energy. You will lead design and implementation of FSM solutions, build and mentor a high-performing team, and ensure delivery meets client requirements and industry standards.

Responsibilities include architecture blueprints, system integrations, data flows, and stakeholder communication. Travel to client sites may be required to deliver successful projects.

Formación

• 10+ years in implementing Field Service Management or similar solutions.

Responsabilidades

• Lead the design of comprehensive FSM solutions for utilities and energy sectors.
• Develop architectural blueprints detailing integrations, data flows and specs.
• Provide technical leadership during implementations and ensure adherence to designs.
• Engage with clients to translate needs into functional and technical requirements.
• Mentor and develop a high-performing FSM team.
• Establish best practices for solution design and code reviews.

Conocimientos

FSM expertise

Technical leadership

Client engagement

Architecture design

Cloud & integrations

Project management

Educación

Bachelor's degree in CS/IT/Engineering

MBA preferred

Herramientas

Salesforce Field Service

Oracle Field Service

ServiceNow FSM

Descripción del empleo

Position Overview: We are seeking an experienced Solution Architect with over 10 years of expertise in Field Service Management tools and a strong background in the utilities and energy industries. The successful candidate will lead the design and implementation of the FSM solution, ensuring they meet client requirements and industry best practices. This role will also be responsible for building and mentoring a high-performing team to deliver exceptional service to our clients.Key ResponsibilitiesSolution Design and ArchitectureLead the design of comprehensive FSM solutions tailored to the specific needs of clients in the utilities and energy sectors.Develop detailed architectural blueprints that outline system integrations, data flows, and technical specifications.Ensure solutions are scalable, secure, and aligned with industry standards and best practices.Technical LeadershipProvide technical guidance and oversight during the implementation of FSM solutions, ensuring adherence to architectural designs and project timelines.Collaborate with cross-functional teams, including developers, project managers, and business analysts, to ensure cohesive and efficient project delivery.Stay abreast of emerging technologies and industry trends to inform solution design and implementation strategies.Client EngagementEngage with clients to understand their business processes, requirements, and challenges.Translate client needs into functional and technical requirements, ensuring clear communication and alignment throughout the project lifecycle.Present architectural solutions and design decisions to clients, articulating the benefits and rationale behind chosen approaches.Team Building and MentorshipRecruit, mentor, and develop a team of technical professionals, fostering a culture of continuous learning and excellence.Define team roles, responsibilities, and performance expectations to ensure clarity and accountability.Provide ongoing training and development opportunities to enhance team capabilities and knowledge of FSM solutions.Quality Assurance and Continuous ImprovementEstablish and enforce best practices for solution design, coding standards, and system integrations.Conduct regular code and design reviews to ensure quality and adherence to architectural standards.Identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness in solution delivery.Educational QualificationsBachelor's degree in Computer Science, Information Technology, Engineering, or a related field.Advanced degree (MBA or Master's) is preferred.Required Skills and ExperienceMinimum of 10 years of experience in implementing Field Service Management or similar solutions, with a significant focus on the utilities and energy industries.Proven track record of leading complex FSM implementations, and integrating with existing technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.).Experience with development of Web-based business applications, using some of the following: XML, JSON, HTML 5, Angular JS, etc.Experience with cloud-based FSM platforms (Salesforce Field Service, Oracle Field Service, ServiceNow FSM, Click).Familiarity with cloud architectures (AWS, Azure, GCP).Experience with planning, designing, and developing integration solutions to integrate with enterprise systems using SOAP & REST web services.Experience working in Agile or hybrid delivery models, including backlog management and iterative solution delivery.Strong understanding of utility operations, asset management, and regulatory compliance.Demonstrated experience in team building and leadership, with the ability to inspire and develop talent.Excellent project management skills, including proficiency in project planning, execution, and risk management.Exceptional communication and interpersonal skills, with the ability to effectively engage clients and stakeholders at all levels.Technical proficiency in FSM software platforms, system integration, and data analytics.Ability to travel to client site (domestic and/or international) as required and defined per project requirements.Preferred SkillsExperience with Click or similar FSM platform and its applications in the utilities sector and/or familiarity with FSM tools.Consulting background with experience in client-facing roles delivering high-impact programs.Familiarity with GIS integration and mobile workforce management solutions.Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management.Professional certifications in solution architecture or relevant technical areas.This posting is for an existing vacancy.